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Just for the record. DTN's unprofessional conduct toward its consumers
continues unchallenged.
The signal strength meter on my receiver a DTN 7000 unit is not working. It
reads either +10 or 0 - no in between values. So when I realigned to the
temporary G3 satellite, I could crudely find the satellite, but fine tuning
is just a wild guess.
RESULTS: I experienced 481 CRC errors on Thursday and 6,447 "other errors."
I called DTN technical support on Thursday and again on Friday. On both
days, DTN technical support says, "Tough luck. We can't send out any units
until we have solved other problems."
Could be another week before DTN will send me a signal strength meter, or a
new DTN 7000 receiver.
Since my DTN 7000 receiver is working fine, I also asked if DTN could just
send me a Signal Strength Meter, or else let me ask a local satellite
technician to center my dish, and credit the charge off my monthly DTN bill.
The highly caring DTN Technical support team says, "No Way!"
So I must wait another week, and just keep calling and hoping that someone
at DTN will get around to assisting with my problem.
Meanwhile I pay for the faulty equipment and arrogant service.
RT's consider this corporate attitude toward a customer with a simple
problem, BEFORE subscribing to DTN.
jim
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