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I've had nothing but bad experiences with Dial Data. Their customer support
really suffers. One time when I was trying to get someone to help me, I
ended up crosswired with another customer who was being bounced around for
over an hour trying to reach someone.
He couldn't hear me, but I was able to listen to him being sent to one
extension after another, and each time he kept saying "look, I've been
trying to get help here for 75 minutes...I'm having problems with my data"
and the rep at DD would say, "Oh, I'm sorry. Let me connect you to ...."
This went on for the 20 minutes I was on the line waiting to be helped!
Finally, when I couldn't stand waiting any longer, and this poor chap was
now connected back to the original person after talking to 4 other
extensions, each transferring or putting him on hold, I hung up, called the
SALES department which seem to answer right away (I wonder why?), and I
said, CANCEL MY SUBSCRIPTION!
When I used them back in 1990, I had the same bad experience. This last time
was 1996.
I don't know if they got any better, but in my mind, their service really
stinks. If someone wants data, they might want to look at Pinnacle Data. I
hear they are pretty good, and their data is clean. Also, prices are BETTER!
cheers!
:)
rick
*****
FutureSoft Publishing - Precision Trading
>>>>> http://FSoftPublishing.com <<<<<
*****
-----Original Message-----
From: Kovacs, Ross R <KOVACSRR@xxxxxxx>
To: RealTraders Discussion Group <realtraders@xxxxxxxxxxxxxx>
Date: Wednesday, October 08, 1997 8:30 AM
Subject: FW: GEN-data costs info
:Yes, Dial Data is a higher priced data source for end of day data.
: However, they claim to have very accurate data. I do not use them
:since I use multiple data sources to verify my data. But I would not
:dismiss Dial Data simply due to price. Would you buy a car simply
:because it has the lowest price?
:
:If I may extend your question, it would be helpful if RTs could
:comment not just on the price of DD compared to other vendors, but
:also their accuracy.
:
:
:Ross
:
:----------
:From: Bando57@xxxxxxx[SMTP:Bando57@xxxxxxx]
:Sent: Monday, October 06, 1997 4:36 PM
:To: realtraders@xxxxxxxxxxxxxx
:Subject: GEN-data costs info
:
:I would appreciate opinions on cost of downloading data..i was at an
:Omega
:seminar this weekend and the host Omega rep seemed to think i was
:paying too
:much on a monthly basis...i found this odd and thought i was getting
:a
:standard rate.
:Presently i am an end of day user receiving my data from Dial
:Data-they
:provide me with data on futures, options, stocks, mutuals,
:indexes---the
:stocks are all exchanges in Canada and major US ones..all for $70 per
:month...is this about right or too high? or a steal which im sure it
:isnt?
:
:please respond and let me know
:
:thanks
:
:Rick
:
:
:
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