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This is a copy of a message sent to eSignal tech support. If anyone
else is still using eSignal and has experiencied this problem I would
like to know.
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Still getting disconnects using Data Manager 7.9.
To test the theory that it is my ISP I am also running a TD Waterhouse
quote manager on the same telephone line.
With eSignal, I lose my authorization of services with 7.9, while my TD
Waterhouse quotes service continues to receive and display quotes
uninterrupted.
I have had the telephone company run signal tests and they report that
my signal strength is in the middle of the band and not fringe.
The combination of no loss of quotes using another vendor and the signal
strength tested by the telephone company and DSL provider tells me that
the problem lies with your software, and not with my ISP, my telephone
line, or the various hops between my computer and your servers.
Further, using eSignal Data Manager 6.2, which eSignal announced will no
longer be supported, I am able to maintain my connection and services
without interruption.
So, something eSignal has changed in 7.9 is causing the loss of services.
This is my third support report concerning this problem, so far without
resolution or any commitment on your part to even look at the problem.
I am forwarding this message to public bulletin boards to identify other
users who may be experiencing this problem.
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