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I would like to amend my earlier response to this thread with the following
summary of user posts from the TS forum. A number of us have been trying to
get TS to respond to very long delays in order processing to no avail. But
don't take my word for it...see below.
Chris
> ...................................................
> I entered a limit order to buy via the matrix, but it seemed to take an
> inordinate amount of time for the order to appear as a working order,
nearly
> 18 seconds!?
>
> this cant be normal, and certainly isnt acceptable:
>
>
> 30/09/2004 14:54:32 Received Buy 1 ESZ04 @ 1115.2500 Limit
> 30/09/2004 14:54:14 Sent Buy 1 ESZ04 @ 1115.2500 Limit
> 30/09/2004 14:54:14 Sending Buy 1 ESZ04 @ 1115.2500 Limit
> ..............................
> I had a 30 second delay between "Sent" and "Received" today. Time to add
> more servers, folks. There is no way I'll continue using or recommending
TS
> as a broker if this continues.
> .................................
> I've been complaining about this for weeks...
>
> http://www.tradestationsupport.com/discussions/Topic.aspx?Topic_ID=30080
> .....................................
> I have been trading from both TS and INTERACTIVE BROKERS same symbols for
> few months (splitting the order in two and placing the sub-orders at the
> same instant for the same equity in both accounts). TS sometimes has me
wait
> few seconds up to a half of minute even for 50-100 shares of fairly well
> capitalized stocks at MARKET. As a comparison INTERACTIVE BROKERS IS
> INSTANT. Most of the times I cannot sense a one second delay!!! Besides,
> almost all stocks are "hard to borrow" in TS.
>
> What bothers me the most is that besides the long time I have to wait for
> customer support there is a welcome anouncement I always have to listen
> about TS being the best direct access... blah blah. BS right in your face!
> Disgusting.
>
> The "undergound trader" recommends CyberTrader. I don't try to scalp
anymore
> so I use TS just for delay tolerant auto-strategies.
> ...............................................................
> this kind of delay is crapola... I missed a fill on what would have been a
> profitable trade, and also ended up sending mutiple orders because I
thought
> something was wrong with my original send... multiple clicks, could have
> been messy!
>
> order transmission and processing is critically important, and should be
> done in milliseconds barring transit time (also milliseconds) - what is
> causing these delays!?
> ..........................................................
> I am getting slippage of 2 to 8 ticks per round turn now. This is
> ridiculous, I am very seriously considering closing my account. It is hard
> enough getting profitable trades in the current climate without TS
shafting
> me on each end of my trades all the time.
> .....................................................
> I had to wait close to 30 seconds for ES orders from matrix to get
> acknowledged/received today. What's going on?
> .................................................
> I have the same thing every time the market in question gets busy. The
data
> seems OK, but it takes forever to drag a limit order. Has cost me a lot of
> money recently and I have stopped trying to use matrix during busy periods
> (which is of course when it is most useful).
> ................................................
> Happened to me today. Got clipped one point on ES cause I couldn't get out
> ..........................................
> Put the trade on and didn't think I got filled. Trade appears, I go to
take
> scalp and nada. Try mkt order, nada. Again etc. Then it fills me mkt a pt
> down
>
>
>
>
>
>
>
>
>
> ----- Original Message -----
> From: "Chris Cheatham" <chris@xxxxxxxxxxxxxxxxxx>
> To: "Sudhir Menon" <sdhrmenon@xxxxxxxxx>; <omega-list@xxxxxxxxxx>
> Sent: Sunday, September 26, 2004 10:51 PM
> Subject: Re: Tradestation 8 - Automatic execution of orders
>
>
> > I've been using it for a year or so, and overall very good. One day of
> > outage completely. Sometimes they screw up holiday data, but generally
> > pretty good.
> >
> > For what you describe, bear in mind that in the current configuration,
> stop
> > orders are held on your computer by your automated system and not sent
> until
> > the system says send. For example, if you have a stop at 1111.00, your
> > computer will wait until the price is TRIGGERED, and then send the
order.
> > This is only for automated system trades. Manual entry stops are held on
> TS
> > computer.
> >
> > Chris
> >
> >
> > ----- Original Message -----
> > From: "Sudhir Menon" <sdhrmenon@xxxxxxxxx>
> > To: <omega-list@xxxxxxxxxx>
> > Sent: Sunday, September 26, 2004 2:58 AM
> > Subject: Tradestation 8 - Automatic execution of orders
> >
> >
> > > Hi all experts,
> > >
> > > My trading style is more of scalping and I want to
> > > trade E- minis SP on 2 min. bar. Since its very
> > > difficult to do this manually for 8-9 hours I am
> > > thinking of automation of trade execution. For this I
> > > am planning to open brokerage account with
> > > Tradestation. Can anybody already using this will
> > > guide me on following ;
> > >
> > > 1. How much is the delay in the real time data that
> > > Tradestation provides (i.e. CME to TS then TS to my
> > > computer ) . Is it few seconds only or considerable.
> > > in that case is two min. timeframe reasonable or
> > > should I try to increase it ?
> > >
> > > 2. How is the quality of service by Tradestation. Is
> > > the service stable without any hiccups ? Does there
> > > server hang quite often ?
> > >
> > > 3. How is the TS8 platform for stability ? What system
> > > configuration is suggested for this ?
> > >
> > > Thanks in advance.
> > >
> > > Sudhir
> > >
> > >
> > >
> > >
> >
>
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