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Thank you for your reply to my inquiry of June 26, 2003. I am a bit
curious... do you have an 81-day backlog of these such inquiries?
I will look at your solution later today.
Yes, I have made some changes. I have reinstalled Tradestation two times.
I have saved my data according to instructions of "Juan" in your customer
service department (has that number actually been disconnected?), & the new
install will not accept the import of the saved data file... so i have lost
10-years or so of data. I have installed a new CPU at only a slight cost,
including improved ventilation by 3 fans including a heavy duty fan over the
new 2400 AMD CPU to ensure heat was not a problem.
Yes, the hourglass continues to run... delaying virtually every tradestation
command from .50 to 6.0 seconds... since, as i noted in my June 26 email to
you, June 23, 2003.
The Link you suggest...
http://www.tradestationworld.com/training/search_results.asp ... gives me
nothing but a request for a keyword. I tried keyword "hourglass"...
resulting in one doc, which refers to eSignal E-Mini symbols... i use DTN
Satelite data feed, so i presume your doc (if this is the correct one) does
not apply to me. I got no docs returned for keyword "CPU".
Only one other question,... Do you have any other specific ideas which may
be of assistance to the near-100% CPU usage with TS 2000i?
Yours truly
Preston Morrow
----- Original Message -----
From: Escalation
To: 'prestonm@xxxxxxxxxxxxx'
Sent: Monday, September 15, 2003 9:43 AM
Subject: RE: e-0910th/continuous hourglass...high cpu usage
Dear Mr. Morrow,
Thank you for your inquiry. Do you recall any changes made to your machine,
to TradeStation 2000i or your data provider? We also have documentation for
the problem you are experiencing. Click on the following link to access out
TradeStation 2000i Knowledge Base
http://www.tradestationworld.com/training/search_results.asp .
If you have any other questions, feel free to contact us.
Thank you,
Trymayne Hodge
Support Services Department
TradeStation Technologies, Inc.
A wholly-owned subsidiary of
TradeStation Group, Inc. (Nasdaq: TRAD)
<http://www.TradeStation.com>
-----Original Message-----
From: Preston Morrow-SBC [mailto:prestonm@xxxxxxxxxxxxx]
Sent: Thursday, June 26, 2003 9:45 AM
To: 2000iCustomerCare; TC-2000 Support
Subject: continuous hourglass...high cpu usage
do you have a clue why i am getting a near-continuous hourglass & high cpu
usage... it began June 23.
i have deleted tmp files, done scan disk, i do a defrag overnite every
night.
thanx
preston morrow
34405 chaparral drive
dallas, Tx 75234
972-484-1710
prestonm@xxxxxxxxxxxxx
sorry for the email... have got on hold with your support line for over an
hour on 3 occasions & could wait no longer.
pm
TradeStation Group, Inc. is a publicly-traded holding company (Nasdaq: TRAD)
of two operating subsidiaries, TradeStation Securities, Inc. (Member NASD,
SIPC and NFA) and TradeStation Technologies, Inc. (formerly known as Omega
Research, Inc.). TradeStation Securities provides securities brokerage
services for institutional and active individual traders. TradeStation
Technologies provides software products and services for traders. The
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