|
PureBytes Links
Trading Reference Links
|
hcarvas,
In time you will understand how wrong that statement is. It is always
the same thing with those guys. Bill Cruz is a salesman and wants the
product out there making money ASAP and it is never past beta. The
tech guys are nearly all just script readers. They pass the problem
up to someone to work on it and act like it is not a usual problem for
most users or you are doing something wrong. Fact is the early
versions are trash. You will find Pepe doesn't know shit about the
product or the problems. He just passes it on up. How would you like
to have his job.
Jimmy Snowden
Friday, April 25, 2003, 7:38:21 PM, you wrote:
hcarvas> Jan,
hcarvas> I don't have experience with Windows XP Home or Prof. My
hcarvas> understanding
hcarvas> from reading the omega list is that most people prefer to
hcarvas> stick with
hcarvas> Windows 2000 Prof for running TradeStation products because
hcarvas> of
hcarvas> stability.
hcarvas> We may need to understand the TradeStation Support current
hcarvas> situation.
hcarvas> It seems to me that they are very busy with the introduction
hcarvas> of TS7.
hcarvas> It's not an easy job. Stephen Pepe is trying hard.
hcarvas> hc
hcarvas> -----Original Message-----
hcarvas> From: JHP [mailto:jan4123@xxxxxxxxxxxxx]
hcarvas> Sent: Sunday, April 27, 2003 12:47 AM
hcarvas> To: hcarvas
hcarvas> Cc: omega-list@xxxxxxxxxx; RealTraders
hcarvas> Subject: Re: TradeStation 7 Feedback
hcarvas> HC,
hcarvas> Since you asked, here is the answer -
hcarvas> Following Stephen Pepe's response, a man by the name Al
hcarvas> called me on 4/17
hcarvas> and told me that
hcarvas> one of possible causes of my problems is my Windows XP Home
hcarvas> edition instead
hcarvas> of Pro required.
hcarvas> I showed him that TS bulletin dated 2/24/03 calls for
hcarvas> 2000/XP as a minimum
hcarvas> or XP (Home or Pro)
hcarvas> as recommended. He said it was a mistake and the website
hcarvas> states the
hcarvas> requirement correctly as
hcarvas> Pro. I checked later on and it was not true.
hcarvas> I told Al that I have a router, but no network. He said that
hcarvas> just because I
hcarvas> have DSL I have a network.
hcarvas> He mentioned my router and Zone Alarm as another possible
hcarvas> source of trouble
hcarvas> (Zone Alarm was
hcarvas> turned off during installation) and told me that Zone Alarm
hcarvas> is sufficient to
hcarvas> close all ports and the
hcarvas> router is not neccessary which was incorrect.
hcarvas> He said he was 97% successful in resolving problems - after
hcarvas> our
hcarvas> conversation, that may have gone
hcarvas> down to 96.
hcarvas> Finally, he excused himself "for a moment" and never came
hcarvas> back.
hcarvas> I reported it to Stephen Pepe and received 2 more "Thank you
hcarvas> for your
hcarvas> feedback" emails and then a message promising to follow up
hcarvas> with Al and
hcarvas> Pepe's team because I "should not have received this level
hcarvas> of service" and asking me to allow them "another opportunity
hcarvas> to make this
hcarvas> right" with me.
hcarvas> And that (4/21) was the last word from TS.
hcarvas> By that time I already decided to stay with TS6 for the
hcarvas> forseeable future.
hcarvas> Jan Philipp
hcarvas> ----- Original Message -----
hcarvas> From: "hcarvas" <hcarvas@xxxxxxx>
hcarvas> To: <jan4123@xxxxxxxxxxxxx>
hcarvas> Sent: Saturday, April 26, 2003 6:56 PM
hcarvas> Subject: FW: TradeStation 7 Feedback
>> Jan,
>>
>> I am from a reader in the omega list. Have your problems
>> with TS7 been resolved?
>> I am one of the people who are still trying to decide
>> whether to upgrade to TS7 now.
>> Can you posted your updated feedback to the omegalist?
>> Thanks
>>
>> hc
>>
>> -----Original Message-----
>> From: Stephen Pepe [mailto:spepe@xxxxxxxxxxxxxxxx]
>> Sent: Thursday, April 17, 2003 8:46 AM
>> To: omega-list@xxxxxxxxxx
>> Subject: TradeStation 7 Feedback
>>
>>
>> Dear Jan,
>>
>> Thank you for the feedback. I would like to see how we
hcarvas> can
>> help you with
>> these issues. Please let me know when would be a good
hcarvas> time
>> to have someone
>> contact you. These problems are not typical for the
>> majority of our Clients
>> and I believe we can benefit from working together to
>> resolve them.
>> Please contact me, so we can help you and your friend
hcarvas> enjoy
>> the power of
>> TradeStation.
>> Thank you,
>> Stephen Pepe, Jr.
>> Director of Client Support
>> TradeStation Technologies, Inc.
>>
>> -----Original Message-----
>> From: Clyde Lee(SBCY)
>> To: realtraders@xxxxxxxxxxxxxxx
>> Cc: omega-list@xxxxxxxxxx
>> Sent: 4/16/2003 9:19 PM
>> Subject: Re: [RT] TS7 problems
>> And I have over 1000 routines in my library which were all
>> transferred fine
>> from TS6 and also from TS2K as a test.
>>
>> Typically I have about 40 to 60 charts in workspaces that
>> are open.
>> I have had none of the problems outlined here.
>> Seems I should have !
>> Clyde
>> - - - - - - - - - - - - - - - - - - - - - - - - - - - -
>> Clyde Lee Chairman/CEO (Home of SwingMachine)
>> SYTECH Corporation email: clydelee@xxxxxxxxxxxx
>> <mailto:clydelee@xxxxxxxxxxxx>
>> 7910 Westglen, Suite 105 Office: (713) 783-9540
>> Houston, TX 77063 Fax: (713) 783-1092
>> Details at: www.theswingmachine.com
>> <http://www.theswingmachine.com>
>> - - - - - - - - - - - - - - - - - - - - - - - - - - - -
>>
>> ----- Original Message -----
>> From: JHP <mailto:jan4123@xxxxxxxxxxxxx>
>> To: RealTraders <mailto:realtraders@xxxxxxxxxxxxxxx>
>> Cc: omega-list@xxxxxxxxxx <mailto:omega-list@xxxxxxxxxx>
>> Sent: Wednesday, April 16, 2003 7:36 PM
>> Subject: [RT] TS7 problems
>>
>> 10 days ago, I switched from TS6 to TS7 and here are some
hcarvas> of
>> the problems I
>> experienced:
>> * Re-opening of workspaces took 7.5 min. It took 3.5 min
hcarvas> in
>> TS6.
>> * It took 5 sec to bring up "Format Analysis Techniques"
>> which was
>> instantaneous in TS6.
>> * I imported indicator "X" from TS6 and installed it.
>> Subsequently, I opened
>> Pwr Editor code for indicator "Y", revised it, verified
hcarvas> and
>> closed. When I
>> tried to insert it, I got the message "Study not verified"
>> with a reference
>> to indicator "X" which was already installed. When I
hcarvas> opened
>> the code for "Y"
>> to verify it, the code was for "Y", but the name was that
hcarvas> of
>> "X".
>> Only after deleting "X" from the program was I able to get
>> "Y" installed.
>> The same problem was encountered by my friend when 2
>> indicators, both
>> verified before, were imported and one of them was being
>> inserted. Message
>> "Study not verified" appeared and when the code opened, it
>> carried the other
>> indicator's name. The 1st indicator had to be deleted for
>> the other to be
>> installed.
>> * After opening TS7 in the morning, I found all price bar
>> charts squeezed
>> into a flat line at the top of each chart. Only after
>> reloading did they go
>> back to normal;
>> * Some Pwr Editor windows opened without X in the upper
>> right corner and
>> they could only be closed by going to "file, close
hcarvas> window".
>> It was
>> completely random.
>>
>> I lost 2 days of trading by struggling with these
hcarvas> problems,
>> finally gave up,
>> went back to TS6 and wrote to Robert Jones, Mgr of Tech
>> Support. My email
>> was never acknowledged.
>> The same problems still exist as reported yesterday by my
>> friend.
>> Jan Philipp
>>
>>
|