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Neal, first of all start taking a screen print of the IB SCREEN after you
have placed the order so that you can verify the order was placed,
forward this email to them and let them THERE IS A CLASS OF FOLKS THAT are
experiencing the problem. I know I will be a bull in a china shop if it
happens to me. THEY NEED TO UNDERSTAND THAT THEY SHOULD BE LIABLE. BECAUSE
I SURE AS HELL WILL HOLD 'EM THAT WAY. THE HAVE NO BUSINESS BEING IN
BUSINESS IF THEY DONT HONOUR STOPS.
james
----- Original Message -----
From: "Neal Hughes" <tradero@xxxxxxxxxxxxx>
To: "James Martignoni" <jpcm@xxxxxxx>
Sent: Tuesday, February 11, 2003 12:06 AM
Subject: Re: IB TWS problem with stops
>
> James,
>
> That's right. Interactive Brokers Stop orders are not being filled on
time.
>
> It happened to me 3 times today.
>
> In one case I executed a market order and cancelled my stop. In another
> case the stop was filled while I was on the phone with their support,
> about 5-10 minutes AFTER the stop price was hit. The other time,
> price had moved so much that it was at a reversal point so I cancelled
> the order to get a better fill on a retracement.
>
> "Joe" the support person refused to look at the issue because I cancelled
> the order just as he got on the line. He said "there are no open orders, I
> can't help you, send email". He refused to explore the problem, saying
> I see lots of completed orders, I see cancelled orders, I can't help you,
> send email.
>
> I'll be baby-sitting my stops, probably manually entering
> in a market order when the price is hit. This is not acceptable.
> One reason for having the top pre-placed is to that Interactive
> Brokers will have your order loaded on their system in case
> of an Internet/communication breakdown..
>
> This really is not acceptable.
>
> Any more of this, and my account will have to be moved. A trader needs
> to have a certain degree of confidence in the infrastructure.
>
> If you can copy the email to them to gain attention, it would help. so far
> no response from them to my email. Their phone support person was
> very unhelpful and not interested.
>
> -Neal.
>
>
> At 11:24 PM 2/10/2003 -0500, James Martignoni wrote:
> >THAT IS UNBELIEVABLE ... ARE YOU FOLKS SAYING THAT IB ARE NOT EXECUTING
> >STOPS
> >TILL THE MARKET IS WELL THROUGH THEM AND EVEN NOT THEN ??? IF THAT IS
THE
> >CASE I SUGGEST WE
> >ALL TAG ONTO A SINGLE EMAIL TO THEM AND GET THEM TO WAKE UP OR ELSE (WHAT
I
> >DONT KNOW)
> >BUT NOW ILL BE AFRAID TO GO TO THE BATHROOM................ THAT ENOUGH
> >REASON NOT TO DEAL WITH
> >THEM
> >
> >
> >----- Original Message -----
> >From: "Neal Hughes" <tradero@xxxxxxxxxxxxx>
> >To: "Jerry War" <drwar@xxxxxxxxx>; "MT" <mtzianos@xxxxxxxxx>;
> ><omega-list@xxxxxxxxxx>
> >Sent: Monday, February 10, 2003 5:50 PM
> >Subject: Re: IB TWS problem with stops
> >
> >
> > >
> > > Are there any other traders with this problem?
> > >
> > > I experienced it today too.. The market traded well
> > > beyond my stop order, and I executed a market order
> > > then cancelled the stop order since it was not executing.
> > > I had this problem 3 times today.
> > >
> > > If there are enough people being damaged by this, we might
> > > have to get some lawyers involved.
> > >
> > > -Neal.
> > >
> > >
> > > At 05:14 PM 2/10/2003 -0500, Jerry War wrote:
> > > >I have had this happen many times. I have complained about it to no
end.
> > > >They gave me the same BS that their programmers were looking into it
but
> > > >after repeated calls to find out the resolution, I just got more BS.
> > > >
> > > >----- Original Message -----
> > > >From: "MT" <mtzianos@xxxxxxxxx>
> > > >To: <omega-list@xxxxxxxxxx>
> > > >Sent: Monday, February 10, 2003 5:06 PM
> > > >Subject: IB TWS problem with stops
> > > >
> > > >
> > > > > Hi List,
> > > > >
> > > > > Since last Friday noon, I've had several instances where my
regular
> > > > > (simulated) stops for Globex traded emini SP wouldn't be activated
> > > > > (triggered) by IB. Instead the market would go through the stops
and
> >TWS
> > > > > would still the stop as an active order! It doesn't always happen,
but
> > > > > it happened to me more than once.
> > > > >
> > > > > I've notified IB and their programmers are looking into this bug,
but
> >I
> > > > > thought it'd be useful for others to be aware of it.
> > > > >
> > > > > Regards, M
> > > > >
> > > > >
> > >
> > >
>
>
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