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Jimmy Snowden pointed out to me (thanks) that Dennis Globa is with
TSSupport and not Trade Station. I apologize that I got confused about
the relationship. If TSSupport is a 3rd party company making add-ons
for Tradestation, then this "bug fix" would indeed be a new and
marketable product.
I still think it should be Tradestation's responsibility to provide
the fix at no cost to users, however.
-Alex
>Alex> Perhaps Dennis can clarify something in his statement below that seems
>Alex> nonsensical to me. I'll summarize the facts as I see them:
>
>Alex> 1. Tradestation is aware of a problem with trade automation
>Alex> creating inconsistencies between the real account and Tradestation's
>Alex> internal numbers, causing fatal failures of a trading strategy.
>
>Alex> 2. Tradestation has set about fixing it. And it turns out to be an
>Alex> easy and transparent fix for users; just a DLL.
>
>Alex> 3. Tradestation has already invested the effort in completing this
>Alex> fix, and has finished 90% of it!
>
>Alex> 4. Now they're wondering if it's worth finishing the remaining 10%.
>Alex> And they're considering charging a fee for what's essentially a bug
>Alex> fix.
>
>Alex> Please explain the logic for the statements in #4 above.
>
>Alex> Why get so far in fixing a bug and then put it on hold, when so
>Alex> little additional effort is needed to complete "the last mile"?
>Alex> And why is Tradestation thinking that a bug fix constitutes a
>Alex> new product development? Isn't the goodwill of past and present
>Alex> customers important at all?
>
>Alex> Since the internet and online trading became popular in the mid
>Alex> 1990s, automated trading is such a logical application for the
>Alex> software, one can hardly call it a new feature -- especially when
>Alex> the problem also exists in TS6, which Tradestation *advertises*
>Alex> as being able to do automated trading. Therefore it's a bug fix.
>
>Alex> However, I might be willing to pony up some $ (one time) for the
>Alex> assurance that my TS2000i will work with 3rd party brokers.
>
>Alex> -Alex
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