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I can't speak for anyone but myself, but after reading both of your comments that
were attached, AND your original post, I'm afraid that if you are asking for a
referee's opinion Bob wins and you lose.
I don't use CSI, and haven't in the past, but I have corresponded with Bob regarding
the possibility of purchasing data in a non proprietary format and I found him to be
both accommodating and reasonable. It looks like he still is.
He even offered to get me started with CSI at no charge with monthly data fees to
begin only after I had proved to myself that he was the best in the business. Had I
not been incapacitated by a heart attack shortly thereafter I probably would be a
customer today.
It would seem that it is unreasonable to expect any data vendor to guarantee the
accuracy of data that he does not originate. Accuracy in sending you what he
receives is a reasonable expectation. In fact, that should be a minimum
requirement, and from the independent studies of accuracy that I've seen CSI is the
best in the business.
If any of us were capable of knowing when the exchanges were not broadcasting
reality then we would always know when the situation you have described existed. I
can't, and I don't suppose that you can either or you would have known of the
problem as, and when, it occurred.
"Scrubbing" programs exist for spotting unusual price changes and some data vendors
do use them -- some of them even use them effectively. But when the exchanges err
in reporting either volume or open interest I can't conceive of a logic routine that
would permit "scrubbing" that data.
I'm sorry to hear of your losses, but if you have any bone to pick I'm afraid it is
appropriately with the exchange, not the vendor.
Sorry, but I think your position is untenable.
Richard Funkhouser
Leslie Walko wrote:
> Hello Fellow Traders:
>
> I have received a sufficiently bizarre demand from Bob Pelletier,
> President of CSI that I would like to share it with everyone.
>
> BACKGROUND:
> Since I posted a bug report on the Omega List, CSI corrected an
> ongoing series of bugs that they have ignored since August.
> The fix took only one day.
> So far, so good, but why is it necessary to post to the Omega
> List
> before CSI wakes up and applies a bug fix?
>
> THE BIZARRE DEMAND:
> Pelletier is pestering me with Email.
> He wont stop.
> He keeps demanding that I APOLOGIZE for revealing
> their incompetence.
> Seriously.
> Apologize for a legitimate bug report???
>
> So dear fellow traders, I NEED YOUR ADVICE:
> Should we make it a policy to apologize to data vendors
> or software vendors when we reveal their software bugs?
> How florid should the apology be?
> Should the apology be proportional,
> or inversely proportional to our
> financial losses caused by the bugs.
>
> Should we apologize to vendors before they fix the bug?
> Pelletier 1st demand for an apology arrived BEFORE the bug was
> fixed!
> Or is it OK to wait with an apology until after the bug is fixed?
> (Assuming the 'bug fix' is not a manual insert into the database
> :-)
>
> Kindly post your votes on this issue.
> Please send a copy to bob@xxxxxxxxxxx, so he can tabulate his own
> results.
>
> Still recovering from my 'CSI draw down', Leslie Walko
> --
> "Life is a tragedy for those who feel, a comedy for those who
> think"
> Horace Walpole, 4th earl of Orford, in a letter dated about 1770
>
> bob Pelletier wrote:
> >
> > Dear Walko:
> >
> > I'm still waiting on your apology through and to the Omega List. It better be
> > good, sincere and with no conditions!
> >
> > Bob Pelletier
> >
> > Leslie Walko wrote:
> >
> > > Oh, boy. This is even more complicated.
> > > Well, I hope someone can figure what went wrong!
> > >
> > > Please keep me posted on what the correct solution is.
> > > By all mean, I am delighted to rescind any comments.
> > > As soon as the numbers are correct, I shall post to the Omega
> > > list.
> > >
> > > Leslie
> > >
> > > bob wrote:
> > > >
> > > > OK Leslie:
> > > >
> > > > Forget about what I said earlier. The CBOT's website actually under
> > > > certain
> > > > conditions sometimes reports wrong open interest information for TY2.
> > > > You
> > > > announced to the world that CSI wrongly reported a reading, but that
> > > > reading is
> > > > what we received from the CBOT. There are no "bugs" to correct at our
> > > > end,
> > > > however. We looked at an earlier date on the CBOT website (from a few
> > > > days ago)
> > > > when the CBOT reported an Open interest in the vicinity of 70,000 for
> > > > the December
> > > > 2002 contract when they should have reported 970,000.
> > > >
> > > > Admittedly something was wrong then and we will attempt to resolve the
> > > > anomally.
> > > > What is happening is that for some unknown reason whenever the reported
> > > > open
> > > > interest goes over 900,000 in total, the CBOT reports a value net of
> > > > 900,000.
> > > > This error has caused quite a bit of trouble for some customers
> > > > including us and
> > > > you.
> > > >
> > > > You dared to write those nasty accusations to the Omega List. I
> > > > believe you
> > > > should recind your comments with an immediate retraction and an apology.
> > > >
> > > > Now let me see if I can offer you a way to better time your trades.
> > > > Perhaps you
> > > > could change your rolling criteria to look for volume AND open interest
> > > > to signal
> > > > a roll before you attempt to mocve to the next contract. This way both
> > > > readings
> > > > will be required to facilitate a roll, and you will not be so likely to
> > > > migrate to
> > > > the next contract accidentally. In effect you will provide some data
> > > > redundancy
> > > > in your decision making.
> > > >
> > > > The exchanges, and just about everyone in the data processing business
> > > > makes
> > > > mistakes from time to time. You should count on this to happen
> > > > occasionally
> > > > instead of going off the deep end pointing fingers whenever you are
> > > > inconvenienced. We will be diligent now that we know that the CBOT has
> > > > some sort
> > > > of bug in their reporting mechanism.
> > > >
> > > > I will be watching for your comments to the Omega List.
> > > >
> > > > Bob Pelletier
> > >
> > > --
> > > Regards,
> > > Leslie Walko
>
> > > --
> > > "Life is a tragedy for those who feel, a comedy for those who
> > > think"
> > > Horace Walpole, 4th earl of Orford, in a letter dated about 1770
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