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Each DSL provider has only one person who understands everything. This
person is the Tech Grand Poobah. Customer service is full of hundreds
of people who read off of trouble-shooting scripts, and probably don't
have dsl themselves. They are also
afraid of the Grand Poobah, because if they cause him to waist his
time on the technically challenged, he will throw the guilty customer
service representative into the fire pit. So, you will get resistance
from them, and will continue to suggest that you "turn off your DSL modem, un-plug the modem, wait 30 seconds, and plug
the modem back in again." Stuff like that.
Therefore, you will have to call customer service several times in
order to finally get the Poobah's attention. After all, he is the
only one that can fix your packet-loss problem.
RA> This probably won't be very encouraging news, but I've had the opportunity
RA> to troubleshoot lost packet problems twice with top-notch troubleshooters
RA> who had access to the inner-bowels of the Internet where mere mortals are
RA> not permitted to tread.
RA> They found Routers with bad components both times -- one was buried locally
RA> within RoadRunner between their local main link to the Net and one of their
RA> regional Routers (that one did not show up with a sniffer like PingPlotter)
RA> The other was buried inside a sub-net somewhere on the U.S. Mainland and it
RA> took three very sharp Geeks two days to locate and fix it -- It was for a
RA> multi-million $$$ international operation -- expense was not a concern and
RA> I don't even want to think how much they paid these guys...
RA> ______________________
RA> At 05:15 PM 10/18/2002 -0400, you wrote:
>>Anyone have any experience with lost internet packets? My IB problem seems
>>to be coming from packets getting lost. I am using SW bell dsl, with a
>>linksys router, windows 2000. Ping plotter shows over 30% packet loss every
>>few minutes. but just for a moment, then fine again.
>>
>>Thanks for any input!
>>Chris
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