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For those of you running TS2k, this might be of interest. It was sent
to all current customers today. They changed their tech support phone
number from 800/772-2945 to 888/727-8683 and reorganized departments, I
guess.
Just a satisfied customer,
Bob Perry
San Jose, CA
-------- Original Message --------
From: "PCQuote.com Accounting" <accounting@xxxxxxxxxxx>
Subject: New Department at PCQuote!
To: bobperry@xxxxxxxxxxx
****************** please save this email for future reference
*****************
Dear PCQuote client,
I wanted to take a moment to introduce you to a new department at
PCQuote: PCQuote Customer Care. Hopefully, the name says it all! Our
team of Customer Care specialists are dedicated to serving the needs of
our clients and answering any questions you may have about our services
or your account. Of course, our Technical Support department will
continue to offer technical product assistance and our Accounting
department can answer questions concerning your bill or credit card.
To alleviate any confusion, here's a quick breakdown of all of the
trained PCQuote employees ready to assist you:
PCQuote Customer Care
- Service upgrades/downgrades
- Adding or deleting services on your current account
- Free product trials
- Product questions (functionality, hardware requirements, price,
features)
- Account reactivation
- Account cancellation
Monday - Friday from 7 a.m. to 5 p.m. CST
Telephone 888-727-8683 / 888-PCQUOTE
Email CustomerCare@xxxxxxxxxxx
***********************************************************
PCQuote Accounting
- General Billing questions
- Credit card billing
- Past Due payments
- Credit card charge backs
- Credit card denials
- Credit requests
Monday - Friday from 7 a.m. to 5 p.m. CST
Telephone 888-727-8683 / 888-PCQUOTE
Email Accounting@xxxxxxxxxxx
***********************************************************
PCQuote Technical Support
- Questions/problems regarding software features or functionality
- Questions/problems regarding your Internet data connection
- Questions/problems regarding service outages
Monday - Friday from 7 a.m. to 6 p.m. CST
Telephone 888-727-8683 / 888-PCQUOTE
Email Support@xxxxxxxxxxx
***********************************************************
And don't forget, you can now take control and maintain your account
information online! Whether you want to upgrade service, downgrade,
cancel, or modify your exchange subscriptions, simply go to
http://www.pcquote.com/support/index.php and select the appropriate form
for the product to which you subscribe. Or, call us in Customer Care and
we'll take care of it for you!
We hope you enjoy the improvements we are making to the "PCQuote
experience".
Best regards,
Terry Matelse
Supervisor, Customer Care
TMatelse@xxxxxxxxxxx
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