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Thanks for the feedback. It sounds like the type of service you describe
would be unacceptable.
I did manage to get my current broker to agree to discount (again) the
commissions I pay because of the volume I'm doing now, but I'm still paying
quite a bit more than what Field Financial is offering. However, with my
current broker I have access to an order desk with competent clerks that I
can call at any time. I seem to make at least one call a day to check on the
status of an order, or place an order when the online order system is acting
funky. I wouldn't want to give that up, but I'm considering a second account
somewhere at lower rates. I know I shouldn't expect the same level of
service at deeply discounted rates but there's a mininum level of service
that has to be there.
I was also looking at InteractiveBrokers but unfortunately they aren't
taking Canadian customers right now because of some regulatory problems.
Dave
>
> I've used Field Financial for several months and have not been happy. In
> the last couple of weeks their order entry web site has gone down multiple
> times, usually while I'm in the middle of a trade. I'm day trading the
> e-mini S&P and not being able to get out of a position when I
> wanted to has cost me more that what I've saved in commissions.
>
> I've e-mailed them to ask what was up but have received no reply.
> If they're ramping up their infrastructure to handle growth I might be
> inclined to stick with them - $3.98 is very attractive. But with the
> site going down anywhere from a few minutes to an hour I beginning
> to have my doubts.
> Perhaps if you were more of a position trader and used the phone backup
> it might be worthwhile.
>
> Charlie
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