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I too experienced problems with PCQ this week, but it has been functioning
fine this morning (DSL). I have also found their support to be excellent
and outages to be rare.
However, for better or worse, when dealing with technical support people
(and they are people) a lot depends upon your own attitude towards them.
Bob
-----Original Message-----
From: Kimberly <kimberly@xxxxxxxxxx>
To: 'David J. Slavik' <djstrade@xxxxxxxxxxxxxx>; 'bkmk' <bkmk@xxxxxxxxxxxx>
Cc: 'Omega-list' <omega-list@xxxxxxxxxx>
Date: Thursday, August 17, 2000 11:53 AM
Subject: RE: PCQuote vs. E-Signal - still broken
>I spoke with Undra Nicholson, email unicholson@xxxxxxxxxxx, the Tech
Support
>Supervisor for PCQuote this morning, and he indicated that "the servers
were
>failing, and are now fixed, and the PCQuote Omega Feed is now working as of
>today(8/17/0)". I indicated that the feed failed for me this morning when
my
>ISP dialup disconnected momentarily. Symptoms were the same: Global Server
>says feed went offline, won't go online, and requires re-running of the
>setup wizard to bring the feed online.
>
>He said that "if it was failing, I'd be getting tons of calls like yours".
>Apparently he prefers his "belief" to our end-user experience. So be it.
>
>so bottom line,
>
>1. It still fails for me, requiring a "run setup wizard" in the Global
>Server, as it has since my sign-up on Aug 8, 2000.
>2. PCQuote think it's fixed, and since they "believe" it's fixed, factual
>input of it still failing is irrevelant to them.
>
>I cancelled my feed today, since they appeared unconcerned that it was
still
>failing for me.
>
>I'd recommend that if your feed is failing when your ISP dialup connection
>is dropped unexpectedly, you contact Undra, and let him know that he has
yet
>another user who is experiencing failures on a "we believe it's fixed"
feed.
>
>Kimberly
>
>
>
>-----Original Message-----
>From: David J. Slavik [mailto:djstrade@xxxxxxxxxxxxxx]
>Sent: Thursday, August 17, 2000 8:12 AM
>To: bkmk
>Cc: Omega-list
>Subject: Re: PCQuote vs. E-Signal
>
>
>
>----- Original Message -----
>From: "bkmk" <bkmk@xxxxxxxxxxxx>
>To: <omega-list@xxxxxxxxxx>
>Sent: Wednesday, August 16, 2000 9:12 AM
>Subject: PCQuote vs. E-Signal
>
>
>> Does anyone have experience using PCQuote and E-Signal with TS 2000i?
>>
>> I'm currently using PCQuote and haven't had many problems until recently.
>> Since I only trade a handful of stocks, E-Signal would also be much
>cheaper.
>> Does anyone have any thoughts about which may be better for TS 2000i and
>is
>> it worth the switch?
>>
>> Thanks,
>>
>> Barry
>>
>>
>
>Dear Mr. Slavik:
>
>I understand your frustration at your last connections, and would like to
>apologize for any inconvenience we have caused you. We had been having
>problems this past week with our server farm for Omega, but we have gotten
>those issues under control. You should no longer be experiencing
>disconnects from our servers. If you do, please contact us at:
>1-800-772-2945.
>
>Regards,
>Paul Jordan
>PCQuote.com
>Technical Support
>
>> -----Original Message-----
>> From: Sheila Vallot
>> Sent: Thursday, August 17, 2000 7:48 AM
>> To: Paul Jordan
>> Subject: FW: Frequent loss of connection 2th33
>>
>>
>>
>> -----Original Message-----
>> From: David J. Slavik [SMTP:djstrade@xxxxxxxxxxxxxx]
>> Sent: Wednesday, August 16, 2000 7:00 PM
>> To: Omega Support email
>> Subject: Frequent loss of connection
>>
>> Below is a letter to a "list" that addresses a problem that I have been
>> having lately. Losing the connection to your data feed. Below the
letter
>> are some of the times I have lost the connection for the day of 08/16/00.
>>
>> ----- Original Message -----
>> From: "bkmk" <bkmk@xxxxxxxxxxxx>
>> To: <omega-list@xxxxxxxxxx>
>> Sent: Wednesday, August 16, 2000 9:12 AM
>> Subject: PCQuote vs. E-Signal
>>
>>
>> > Does anyone have experience using PCQuote and E-Signal with TS 2000i?
>> >
>> > I'm currently using PCQuote and haven't had many problems until
>> recently.
>> > Since I only trade a handful of stocks, E-Signal would also be much
>> cheaper.
>> > Does anyone have any thoughts about which may be better for TS 2000i
and
>> is
>> > it worth the switch?
>> >
>> > Thanks,
>> >
>> > Barry
>> >
>> >
>>
>> Date Time
>>
>> 08/16/100 08:54:28 HyperFeed Server is connected to Server
>> 206.64.123
>> .236. In all instances listed below this is the server that was used.
>>
>> 08:47:31 HyperFeed Server connection lost (Connection Cleanup).
>> 08:47:31 HyperFeed Server connection lost (Network connection lost)
>>
>> 08:43:02 HyperFeed Server is connected to Server.
>> 08:33:13 HyperFeed Server connection lost (Connection Cleanup).
>> 08:33:13 HyperFeed Server connection lost (Network Connection lost).
>>
>> 02:04:26 HyperFeed Server is connected to Server
>> 02:04:25 HyperFeed Server Connection lost (Connection Cleanup)
>>
>> 01:59:53 HyperFeed Server is connected to Server
>> 01:59:43 HyperFeed Server connection lost (Connection Cleanup)
>>
>> 20:07:34 HyperFeed Server is connected to Server
>> 20:07:33 Hyperfeed Server connection lost (Connection Cleanup).
>>
>> 16:21:29 HyperFeed Server is connected to Server.
>> 16:21:28 HyperFeed Server connection lost (Connection Cleanup).
>>
>> When I lost the connection at 08:33 this morning, and was reconnected at
>> 08:43, on the S&P 500 futures, the price moved $1,000.00 during this ten
>> minutes. I'm talking about $1,000.00 against me. This is why I have to
>> vacate my position when the connection is lost, I just don't know what
the
>> price is going to do.
>>
>> Also, yesterday, 08/15/00 at 02:21 P.M. (Central time) I never was
>> reconnected until AFTER the markets closed at 03:15.
>>
>> If you can think of anything that will help prevent these interruptions,
>> particularly during the daytime, I am willing to try anything. Evidently
>> there are others that are feeling the same way (see letter above).
>>
>> Sincerely,
>>
>> David J. Slavik
>> 1107 Horseshoe Bend
>> Irving, TX 75061 5532
>> Phone 972 438 3748
>> Fax 972 438 4054
>>
>
>
>
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