|
PureBytes Links
Trading Reference Links
|
Below is a message I emailed PC Quote earlier today due to my inability
to receive data nor help nor explanation of their problems:
I have been trying to call your tech. support since 9:00 EDT until now
11:15 EDT. No one is picking up the telephone. In order to try to
speak with a superviser, I have to go through sales, but there is only
one person, Heather, and her voice mail is how far I get...
Is this the best you can do. If so, I need to find out as early as
possible and switch right back to esignal, pay a little more, but get
both continuous real-time data (which you, as of now, do not provide)
and tech assistance, in case I have a problemn.
I understand that can be tech problems with data, but there is no excuse
to not pick up the phone for two hours and let customers (like myself)
get stranded with no data and with no help.
Well, I just spoke with a sales rep. who told me that Ameritech system
is down and until they are back on, you will not be able to provide data
to any of your customers.
But, you can do the following if you care about your customers:
1) as customers call (your telephones are working), a recorded message
will give them a status of your data problems, and
2) your internet site is working, and you can dedicate a place there to
inform customers of the stats of any data problems.
As far as I am concerned, it will not take much for me to switch back to
esignal. I cannot speculate about the tolerence level of the rest of
your customers.
Please reply to this message.
Allon Shadmi
|