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Dear Sir,
I dont want to miss to thank you very much for the
""SPECIAL upgrade offer""
I received with todays mail - september 7th 1999.
First I have been unable to realize whats so SPECIAL with that
""SPECIAL upgrade offer"", but finally I discovered it.
It has expired some 7 days ago. <g> It had been mailed from
Florida on AUG, 24th with 25cents of postage on a large letter and
took about 2 weeks from the US to germany, which does not
suprise me with that low priority on it. However all brokers and
exchanges I know get their material to me in 5 days latest.
You wrote: " Several weeks ago I sent you a letter......" - I have not
received anything before - probably you didnt have any stamp on it
at the time.
Further: "CALL...to get your upgrade price and take advantage of
the savings we designed exlusively for you - EXPIRES august 31st,
1999"
FINALLY I did understand that - you sent it late on purpose, so it
has expired before it arrives and I dont start thinking to throw out
$500 - thats real EXCLUSIVELY nice - THANK YOU.
Already some 3 years ago I had some email exchange with your
brother and complained about the BAD customer treatment your
company has in general and the TOTAL ignorance of european
customers in special. He wrote: " I have read your mail many times "
- but obviously not understood.
You have lots of european users and still dont know after many
years how to get a letter in time to them, while you spend a fortune
to tour the whole of the US with your dog & pony show. Or cant you
afford a proper stamp after that anymore or havent you heard of
bulk mailing to an european service ?
Please dont bother to EXTEND my UPGRADE period, as I cant
bother to throw one more $ after a company who doesnt even
spend ONE to inform me about their developments.
thanks
rgds hans esser
TS 4.0 !
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