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Maybe you could forward your sysinfo dump to techsupp@xxxxxxxxxxxxxxxxx so
they could compare your setup with the many which didn't work very well at
all. When I was still trying to get TS2Ki to work under WIN98, I
forwarded my sysinfo a few times to Tech support but nothing came of it. -uf
At 04:51 PM 7/11/99 -0500, you wrote:
>It is amazing to me why the problems with Win98. Have been running TS2Ki since
>release on 98 with no problems. Also, speed is directly proportional to
>what you
>tell the server to do.
>
>Ullrich Fischer wrote:
>
> > On the other hand, if OR could point to a workable solution to each problem
> > as it comes up on this list -- (the ones relating to how slow things are on
> > anything less than a 3-processor P-III-500/1024MB RAM WINNT machine would
> > obviously have to be an exception until they can get to optimizing the new
> > code, of course :) -- would counter a lot of the extremely negative
> > postings that appear here. The current policy seems to be to send out
> > individual responses to messages posted here to privately solve users'
> > problems one at a time. Each message from OR tech supp comes with the
> > 'this message is only intended for the person it was sent to' legalese
> > blurb which has given me pause when I've wanted to share some of the quite
> > useful insights that I've received that way. It would make more sense for
> > techsupp to be very open about such messages and post them here as well as
> > in the faq on www.omegaresearch.com , especially if several people have
> > posted a related problem on this list. It's not like OR is in a position
> > to hide the existence of this list from its pool of potential customers.
> >
> > There's nothing worse than a long list of unanswered complaints on a public
> > forum for undermining the image of super software. Anyone with the minimal
> > insight needed to search the web using a few not all that well chosen
> > keywords is going to find this list more likely sooner than
> > later. Probably less than .1% of the readers of this list post. The
> > rest are reading and forming their opinion of OR's products based on the
> > contents of this list. It's like the old Monty Python Chocolate Shop
> > skit. Sales will plummet once the buying public finds out about the
> > concealed spring in the 'chocolate surprise" confection. Now that we have
> > the internet and list like this, FUD just ain't gonna cut it
> > anymore. The truth is out there and accessible to everyone on the
> > 'net. The only viable option for a vendor of any product is to ensure
> > that the truth about his product is positive.
> >
> > All that said, TS2Ki does seem to (finally) be working for me. I would
> > never try running it under WIN98 even if someone offered to pay me, but
> > under WINNT with a P-233 and 256 MB of RAM, it performs reasonably
> > well. Not as fast as TS4, but on the plus side, it hasn't crashed on me
> > in over two weeks, something I could never say about TS4.
> >
> > -uf
> >
> > At 09:12 AM 7/11/99 -0700, you wrote:
> >
> > >On Sat, 10 Jul 1999, Ullrich Fischer wrote:
> > >
> > > > What would be even better would be if Omega Research Tech Support
> > > extracted
> > > > all these work arounds and posted them on their website with an
> occasional
> > > > message here letting Omega users know that the known problems lists are
> > > > available for perusal at a specific URL.
> > >
> > >Agreed, but remember that Omega has to keep up the image of "Super
> > >Software" at all costs. Posting a number of work-arounds would expose the
> > >real (poor) situation and admit problems. Won't ever happen...
> > >
> > > > When I was working through my
> > > > initial problems (including the getting the workaround mentioned
> below), I
> > > > found the FAQ pages on www.omegaresearch.com to be relatively
> > > > useless.
> > >
> > >Agreed, but these bland postings are all that will get by the marketing
> > >dept. The real info would let too many people know how bad it is,
> > >especially those who have not paid yet :-).
> > >
> > >Larry
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