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----- Original Message -----
From: Jack Beacham <jrbeac1@xxxxxxx>
Newsgroups: misc.invest.futures
To: George Papagiannis <gpapagia@xxxxxxxxxxxxx>
Sent: Sunday, April 25, 1999 7:12 PM
Subject: Re: Is Omega ProSuite 2000i Working for Anyone?
> Any news on how well upgrade support has been? Telephone? web? e-mail?
>
>
> George Papagiannis wrote:
>
> > I too had trouble with the upgrade, all of which I posted already.
However, I did
> > use the web site to e-mail a blistering note to the President. The very
next day I
> > received a call from Cruz's assistant and another from Tech support.
The assistant
> > expressed her regrets re: the lack of support, etc. She said the
"Historybank.com"
> > site is not supposed to be up and running for real until May 1, 1999.
Also, Omega
> > intends to issue a Service Pack (#2) on April 15, 1999 which should take
care of the
> > other problems. ( I'm not sure about the whereabouts and reason for #1)
> >
> > I was amazed I got the call. So, we shall see. Oh, by the way, after
the tech
> > support person left me a message saying tech support would be available
later each
> > day, etc. and that there were no more busy signals, when I tried to
return the call
> > I got, you guessed it, a busy signal. Thus, I still can't get through.
By the way,
> > there was no explanation for dropping Telescan downloader support (which
they
> > acknowledged). Telescan offered a great package at $19.95 per month for
everything!
> >
> > Jim Allen wrote:
> >
> > > Well, if you hear of one let me know. I never have.
> > >
> > > I posted the initial results of my "upgrade" to TS2000i. I finally
got
> > > a call from a salesman who used to work in Tech Support. He confirmed
> > > my long held impression that working in Omega Tech. Support was just
> > > like it must have been to be a sergeant in Custer's 7th Cavalry.
There
> > > are way more of them than there are of you, they are all upset about
> > > something, and coming to take your scalp.
> > >
> > > Anyway, I actually got the thing working with a PCQuote data feed,
> > > briefly. I spent most of the weekend fiddling with it. There is no
way
> > > it is going to work by following the instructions which come with
> > > it...no way. The guy who wrote the documentation never met the guy
who
> > > wrote the program.
> > >
> > > Today, I was connected to the PCQuote server, it was getting data, but
> > > for some reason unknown to PCQuote, it was giving "Unable to Open Data
> > > File" errors for everything in my symbol universe. They again used
the
> > > phrase which strikes terror and helplessness into the heart of every
> > > Omega user: "I suggest you contact Omega Tech. Support!"
> > >
> > > Meanwhile, I am paying exchange and data feed fees, which are neither
> > > refunded nor prorated under any circumstances, and I am spending all
my
> > > time trying to get something to work, not trading. And of course,
Omega
> > > will charge me for the "upgrade". The word "upgrade" doesn't really
> > > seem to apply here.
> > >
> > > Jim Allen
> > >
> > > GTAE92 wrote:
> > > >
> > > > I upgraded from version 4.0 of Tradestation and I believe 2.1 of
Optionstation.
> > > > I can't get the server to work most of the time.
> > > >> SNIP <<
>
>
>
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