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I wrote an email to Cruz and he had a tech email me back after the spec of
the problem - when i sent the details this is what i received
>We are currently experiencing a high volume of calls, e-mail and faxes due
>to the release of the Omega Research 2000i products. We apologize for the
>delay in support and any inconvenience this may cause. However, we will
>provide a reply to your questions as soon as possible.
translated this means -
"the fan is clogged with all the crap coming from buyers of TS 2K so we'll
answer your enquiry if you buy it - "
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