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Alan,
Since I personally have no say in matter such as these, I can only surmise
at why this might be the case. My guess is that in the most basic business
analysis the cost of being able to offer that service does not justify the
reward. Again, this is an assumption on my part. And I am not stating
company policy are what might be future company policy. But my personal
experience has shown that an extremely small percentage of the real time
market place requires that type of information. In turn, there are data
providors that offer that service but their pricing structure is
significantly higher than ours. I assume Omega has offered that data in
the past because their customers demanded it. Now it seems like Omega has
recognized (rightly or wrongly) that there is potential profit in offering
that same data. If it were a simple matter to archive the data and make it
easily available I am sure there are plenty of capable people on this list
that could offer such a service, undercut Omega and still make a profit.
But I would guess that the process is much more involved than that.
Regards,
Kevin Lee/DTN
>-----Original Message-----
>From: Alan Myers <a.myers@xxxxxxxx>
>To: omega-list@xxxxxxxxxx <omega-list@xxxxxxxxxx>; Kevin Lee
><dtninfo@xxxxxxxxxxxxxx>
>Cc: allank@xxxxxxxxxxxx <allank@xxxxxxxxxxxx>
>Date: Wednesday, March 10, 1999 6:19 PM
>Subject: Re: DTN
>
>
>>
>>-----Original Message-----
>>From: Kevin Lee
>>
>>>At the present time we do not offer a way to replace missed tick data.
>
>>
>>
>>And why is that, anyway? That seems to be the most bizzare oversight
>or
>>omission regarding customer service that I have ever encountered.
>Please
>>don't say that your competitors don't do it, so we don't. There is no
>>reason why a data co. to whom I'm paying lots of money couldn't supply
>me
>>with a little missing data from time to time. All they have to do is
>save
>>what they transmit!
>>
>>I was happy that Omega provided this as a formerly free service. Why
>should
>>they be providing data? They aren't in the data business.
>>
>>~Alan
>>
>
>
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