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So much for TimberHill settling down again. Two outages this morning, one
lasted a couple of minutes and one lasted just short of an hour. At least
LeoWeb is good about getting e-mail notices out when outages occur, don't
look for such service from TimberHill.
Earl
-----Original Message-----
From: Earl Adamy <eadamy@xxxxxxxxxx>
To: List-omega <omega-list@xxxxxxxxxx>
Date: Thursday, February 18, 1999 6:36 AM
Subject: Re: LeoWeb or TimberHill?
>game for me. For low cost, it's TimberHill hands down. For reliability,
>TimberHill is as good or better than anything else out there which is not a
>big compliment to the futures industry - I too have had the occasional
>disconnects, especially in early January, however things have settled down
>again. For customer service, good phone backup, and lower margins go
>elsewhere. Out of hundreds of trades, I've had one open trade directly
>affected by a TH outage and I figure that's a cost of trading via TH just
as
>zero slippage is a benefit of trading via TH.
>
>I have not used it, but based on everything I've heard, am considering
>moving my alternate/backup account from LeoWeb to Lind OnLine. If LOL could
>provide identical globex execution speed, I would pay the few bucks more
per
>round turn.
>
>Earl
>
>-----Original Message-----
>From: Michael Guess <mjg@xxxxxxx>
>To: Earl Adamy <eadamy@xxxxxxxxxx>; omega-list@xxxxxxxxxx
><omega-list@xxxxxxxxxx>
>Date: Wednesday, February 17, 1999 10:19 PM
>Subject: Re: LeoWeb or TimberHill?
>
>
>>At 04:30 PM 2/17/99 -0700, Earl Adamy wrote:
>>>I have both LeoWeb and Timberhill's e-mini workstation installed for
>trading
>>>the e-mini exclusively. I had LeoWeb first and got fed up with slow
>response
>>>times (5-10 seconds) and high commissions for a process which is fully
>>>electronic. Once I installed the TH system, I never looked back to
LeoWeb.
>>>The TH system runs circles around LeoWeb in speed of fills (rarely more
>than
>>>1-2 seconds) and includes real-time e-mini quotes (including b/a and
size)
>>>which are faster than any of the major real-time feeds . Commissions are
>>>low - under $10 round turn all inclusive (providing you trade minimum of
>two
>>>lots). There are some real disadvantages to using TH: larger margins,
>you'll
>>>need an account with another broker for backup, limit orders only - not a
>>>problem for those who don't buy breakouts (they have announced a version
>due
>>>later this month which will accept market orders), and customer service
by
>>>e-mail only. TH is not perfect as there are occasional short service
>>>outages.
>>>
>>>Earl
>>
>>Earl,
>>
>>I've leased the full strength Timberhill Workstation by Interactive
Brokers
>>for awhile now & while I agree the execution speed is unrivaled, for me
>>there are some serious considerations about their software & their Support
>>(Help Desk).
>>
>>I've had several disconnects/day at times, apparently due to the program's
>>sensitivity to internet bottlenecks (TH & I have each checked our
ends/ISPs
>>re whether the problems were w/ either of us). In the process you lose any
>>open orders (stops, etc.) I've also had orders disappear from the screen @
>>the moment of transmittal (no continuing status to advise you so you're
>>left guessing), only to appear in my Executions Window later. Neither of
>>these problems could be corrected by TH. Waiting several minutes for trade
>>status to be determined by the Help Desk is an unacceptable eternity. You
>>say your support is via email? How do you feel about that? What
experiences
>>have you had?
>>
>>I've taken a month off from using Timberhill. If I elect to return, using
>>their downloadable software, I need it to be absolutely reliable, as
having
>>to re-enter orders via broker/phone or relaunching their software if it
>>crashes/disconnects turns me off. And that's after dealing w/ their
>>non-broker "help" personnel only to realize they can't accept orders from
>>you when you discover you must take some action.
>>
>>I truly want this to work. I feel that trading the minis w/ blazing
>>execution, minimal slip, @ low overhead commissions is finally a viable
>>alternative to the volatility, slippage of the big contract. Hopefully,
the
>>past limitations can be weeded out.
>>
>>Michael
>
>
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