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>When I called the last time I got the voice mail. They were gone for
>the day. in the previous call they said they would get back to me. The
>(29th)following day they claim they received the unable. The floor
>broker claimed that he reported it on the same day (28th). I'm as sure
>as I can be that the floor broker lost it. I just can't prove it. Once
>again my mistake by letting the firm off the hook because if I could
>prove that he reported it the following day that would have very much
>helped my case and it would have implied that he lost the order.
I understand your situation, you thought you were out. The only thing
you could have done is cancel/replace on the 28th and go to the market,
then claim the damage.
However, you have not mentioned the market conditions that day. By my
records, October 28th was the day that Victor Niederhoffer blew out of
his massive short put postion in the S&P 500. Coupled with the futures
volatility, my guess is that the options were pretty much a fast market
all day. That's not an excuse, but you can overwhelm any execution
system for a short period of time.
Kevin
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