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-----Original Message-----
From: officeofthepresident@xxxxxxxxxxxxxxxxx
<officeofthepresident@xxxxxxxxxxxxxxxxx>
To: glens@xxxxxxxxxxxxx <glens@xxxxxxxxxxxxx>
Date: Tuesday, January 27, 1998 11:15 PM
Subject: Re:
>Dear Mr. Schultz,
>
>Thank you for taking the time to address your concerns. We appreciate your
>support and want you to know that we have taken the step you suggested by
>posting the following email message (below) on the OmegaList. We will
continue
>to have a strong presence on the OmegaList to address our client's
questions and
>concerns.
>
>One issue that is not mentioned in this posting, but has been mentioned in
a
>previous posting to the list, is that we will be providing Omega Research
users
>with a free patch to address the year 2000 issue for the current releases
of our
>products (16-bit) prior to the year 2000. We do not have an estimated
release
>date to offer to our customers at this time, however, a fix will be
forthcoming
>in the near future.
>
>Thank you once again for your continued support and feedback. If I can be
of
>further assistance, please do not hesitate to contact me.
>
>Best regards,
>
>Loren Costantino
>Executive Assistant
>
><<<<Dear Valued Client,
>
>As many of you know, the second quarter will bring the release of the next
>generation of products including TradeStation 5.0 and OptionStation 5.0.
This,
>of course, brings many questions to mind... What will the upgrade pricing
be?
>What new features will be included in the products? I'd like to take
advantage
>of this list to share with you some very exciting news.
>
>Some of the features in our next generation of products will include the
>improved and more powerful PowerEditor, groundbreaking new functionality in
the
>Quote Windows, and brand new analysis techniques taking advantage of our
>ever-evolving EasyLanguage. Other requests that have been incorporated into
>TradeStation include:
>
>1. 32 BIT
>2. Year 2000 compliant
>3. Incorporate latest technology for removal of security block
>4. The new GlobalServer interface will enhance ease of use by not
> requiring the use of a symbol universe
>5. No 13,000 bar limitation
>6. No chart limitation in the workspace
>7. No limit to tick editing
>8. 64k barrier broken
>
>Many of you have specific data requirements, which have also been taken
into
>account with TradeStation 5.0. For example, there has been an increasing
demand
>for internet data. We are pleased to announce that one of the ways this
>requirement will be met will be through Signal Online data. With the
initial
>release of TradeStation 5.0 and its subsequent builds, there will be other
data
>sources available to meet your needs. Unfortunately, we cannot release all
data
>sources at this time, since we are under non-disclosure, but customer
priorities
>are Omega Research priorities and they are being taken into account.
>
>With regards to upgrade pricing for TradeStation, I am pleased to announce
that
>the upgrade price will be no more than $495.00 with special pricing for
>customers that purchased within 6 months of the initial release.
>
>Your feedback is greatly appreciated. I am currently part of a great team
of
>individuals in Corporate Relations. Our goal is to respond to your
inquiries and
>make sure your concerns are addressed. I look forward to hearing and
responding
>to your suggestions.
>
>Janette Perez
>Omega Research, Inc.
>8700 West Flagler St. Suite 250
>Miami, FL 33174
>305-551-9984 ext. 287
>Fax: 305-221-1358
>janette.perez@xxxxxxxxxxxxxxxxx>>>>
>
>____________________Reply Separator____________________
>Subject:
>Author: MIME:glens@xxxxxxxxxxxxx
>Date: 1/21/98 2:15 AM
>
>Dear Sir,
>
>I am a concerned TradeStation user and Omega stock holder. I purchased
>TradeStation as a step up from SuperCharts; primarily to get full access to
>easy language. My concerns are several:
>
>First, I noticed on the Omega List many traders claiming that TS 4.0 was
not
>Y2K compliant. I tested this for myself and verified that TS 4.0 is not
Y2K
>compliant. Since I purchased TS 4.0 in July of 97 I assumed it would be
>compliant. Furthermore, I have not heard of a response on the part of
Omega
>regarding an effort to provide a fix for TS 4.0. When will Omega produce a
>Y2K compliant fix for TS 4.0 ?
>
>Second, the bull market has produced a host of competitors offering similar
>products. Many of these products are supposedly Y2K compliant -- However,
>I cannot verify this for myself -- In addition, these products are also 32
>bit. I know that DJ telerate is 32 bit; I dont know if it is Y2K
compliant.
>
>Third, there has been a number of postings on the Omega list by both
traders
>and solution providers suggesting that users switch to other platforms such
>as Windows on Wall Street etc. They voice a number of concerns ranging
from
>the responsiveness of the organization in general to long wait times for
>technical support. I personally, have had positive experiences with both
>the sales personnel (Mr.. Rodriguez and Mr. Riveria). However, the voices
>of discontent cannot be totally fabricated.
>
>The above factors seem to suggest an organization that is violating some of
>the cardinal rules of customer care. I realize that announcing release
>dates and time tables for fixes, patches, and upgrades places you between a
>rock and a hard place if you miss the release date. However, I would
rather
>see my stock price rise and have some information regarding the current
>state of my TradeStation as opposed to nothing and reading posts that
>suggest the Omega customer base is going to defect enmass to a competitor.
>
>May I suggest the following a first and inexpensive step. I know your
>developers have a priority schedule of fixes, patches, and product
upgrades.
>You could e-mail or snail mail the priority schedule to your users without
>mentioning time tables. This would at least represent a positive step
>regarding customer communication and mitigate speculation that Omega is out
>of business in 2 years and their $2,000 software is useless at the same
>time.
>
>I am professional trader employed by a primary broker dealer. You must
>remember that when there are no facts to deal in most traders will deal in
>rumor and speculation. I assume it is the same for independent retail
>traders as well. Unfortunately, they will deal in runners that could well
>cost Omega and its shareholders potential new sales and revenue expansion.
>
>The bottom line is I like the product so I bought the stock. Fortunately,
>not at $11.00 -- but I never buy IPOs anyhow. You stock is now selling at
>10 times earnings when the SnP500 and Software stocks are selling at 20 and
>36 times respectively. I think your product and stock offer value but
>recent posts (rumor, speculation, and to large extent customer
>dissatisfaction) have caused me some concern.
>
>Sincerely,
>Glenn M. Schultz
>
>
>
>
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