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Robyn,
Your point is well taken, but I wonder if would you be willing to spend 6
months-- writing several letters and dealing with two attorneys, simply to
get satisfaction that your $100 toaster was replaced or fixed?
If you read the original Post, you will see that the guy who had the problem
with Dell went to enormous ends over 6 months in an attempt to rectify a
minor problem that could have been solved with a couple of phone calls or a
visit to a local computer store-- all to replace a $50 item that is rarely
needed--
It's not an issue of whether or not the poor down-trodden consumer was
screwed-over once again by the greed-stricken and insensitive Goliath, it's
simply a matter of what is your time worth?
Personally, I would prefer to spend my time on more productive endeavors...
-------------------------------------
At 07:43 pm 1/28/98 -0500, you wrote:
>Moreover - are we such terrible consumers that we should accept buying
brand new
>products which need to be repaired the minute we unpack them? I wouldn't take
>this kind of nonsense for 10 minutes if I were buying a toaster oven for $100 -
>and I sure won't take it with a computer costing more than $1000. Maybe guys
>need more experience buying things <g>. Robyn
>
>Ron2368 wrote:
>
>> << Geez! -- A Floppy Drive costs less than 50 bucks at your local computer
>> store and most computers rarely need them these days-- Maybe principles are
>> important sometimes, but was it really worth all the hassle? :)
>>
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