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In retrospect, a conversation re Dell is probably best held on other forae
and I should not have responded to the original post by another frustrated
Dell customer. In any event, once I've had my say, I generally sit back and
shut my trap but I can't pass on this remark:
>Geez! -- A Floppy Drive costs less than 50 bucks at your local computer
>store and most computers rarely need them these days-- Maybe principles
are
>important sometimes, but was it really worth all the hassle? :)
I'd been building my own machines for many years from the very best
available components because quality/reliablity is more important to me than
saving a few bucks. The one downside was the hassle of diagnosing some kinds
of fatal problems (e.g. motherboard, simm, controller, drive) without having
a complete set of duplicate components. When it came time for my latest
purchase, Dell offered a complete system for less than my cost to purchase
the components plus they offered next day service as part of the package.
That advantage was nullified when Dell couldn't handle its support lines;
refused to acknowledge faxes, email and US mail; and failed to honor its
warrany obligations. If they wouldn't fix a dead floppy in the first 30 days
(I knew it was dead because I swapped in one from another machine to verify
the problem before calling for support), why in hell would I think they'd
fix a bad motherboard, simm, controller or disk drive, months or years down
the road? And if I couldn't count on them to honor their obligations, why
would I want to do business with the company, much less rely upon them to
service my most critical tool?
Earl
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