|
PureBytes Links
Trading Reference Links
|
Before I opened my first Gateway box, I called their Tech-Support
specifically to ask about the seal and the warranty. They told me to break
it and it wouldn't affect the warranty. Then, they proceeded to guide me
through activating a second Parallel Port using a jumper that I bought
locally. They were very competent and helpful.
In another case, they told me to break the seal before I even asked, then
suggested I remove a sound card before installing an Ethernet card.
Another similar situation with Compaq-- however I had to wait a while on the
phone while they found someone who knew what was needed.
I can't help but think that the Dell/Floppy incident was an isolated one
that represents an extreme exception rather than the rule. One aspect that
I found difficult to understand is why the person would use written
communication when free 800 numbers are provided for such needs. Perhaps
reverting to snail-mail which was not Dell's normal way of handling this
situation was at root of the problem.
--------------------------------------------
At 02:08 pm 1/27/98 EST, you wrote:
>
>
>My gateway2000 came with a seal. I just brought that up as a point to
>consider. Probably not but in these situations I usually ask before I touch.
>How about if you open it up to dust off the fan?
>
>Ron
>
>
>
|