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Last year there were some problems on January 2 with the datafeed date and time
not changing correctly for DBC Signal users. If you experience this problem and
have the wrong datafeed date (and/or time) in the Server, simply close charting,
close the Server and restart everything. The correct time stamp should now be
picked up by our software.
If you notice this problem after you have started trading on 1/2/98, you will
also have to delete any ticks that have been stored with the invalid date stamp.
Use the FILE - DELETE menu option from the Server and put in the bad date for
both the start and end dates. Select all symbols and then click OK.
This same procedure would apply to both the BMI Bonneville and S&P Comstock
feeds should the same problem occur.
Also, there seems to be a problem with BMI Bonneville users having a bad system
date. At this time we have not discovered the cause of this problem. In order
to fix it, you must first exit charting and the Server. Now open a DOS window
(or exit to DOS) and type DATE at the prompt. Confirm the date. If it is
incorrect, then enter the correct date and press ENTER. Exit the DOS window.
Now restart the Server and charting.
An unfortunate side effect of this problem is the unintentional expiring of some
future contracts. The only way to fix this problem is to either:
1. Use a backup of the portfolio list file if you have one (not the one created
by the morning update, as this has the expired contract problem as well).
Rename the current list file and copy the backed-up file into the proper
directory. Renaming the file will not change the data file in any way. Any
changes (new symbols added or symbols deleted) since the backup will have to be
done again.
2. Rename all of the contracts back to their proper name. Close charting and
the online Server. Enter the Offline Server. Copy out the data for all of the
contracts that have been expired. Delete them from the Portfolio. Re-add them
to the Portfolio. Paste in the data that you copied out.
We are currently looking into the cause for this problem.
Have a happy and safe New Year.
Dennis Boyle
Omega Research
Customer Support Center
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