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----- Original Message -----
From: <support@xxxxxxxxx>
To: <vonhef@xxxxxxxxxxxx>
Sent: Wednesday, August 09, 2000 7:16 PM
Subject: RE: Request for Customer Support - Form [SUP2000080500000008]
> To enable us to provide more efficient support, use the "Reply" feature in
your email program when responding to this email. Please send unrelated
issues in a new email.
>
> Your email was responded to by:
> George
> Equis Customer Support
> http://www.equis.com
>
>
> George's response is below the following line.
> -----------------------------------------------------------------------
>
> The 7.02 template change applies to data on demand data only. The
> change has not been implemented yet for local data but our programmers
> do have it scheduled for the next release MetaStock 7.03. You will need
> MetaStock 7.03 to use local data with a Template.
>
> MetaStock 7.03 is not available yet. Contact us again in the future or
> keep an eye on our web site. We will post information about MetaStock
> 7.03 on our web site when it is available.
>
>
> Sender : vonhef@xxxxxxxxxxxx
> Tracking Number : SUP200008050000000835177
> Pool : Support - General
> Sent to : <support@xxxxxxxxx>
> Date : 8/9/00 6:43 AM
> ---
>
> George,
> Thanks for the reply, but that still didn't help.
> I am using End Of Day data, downloaded to my
> harddrive from Reuters. It seems to work properly
> with Data On Demand feature, but not with my
> downloaded data. Since I have found the Data On
> Demand to be inaccurate (Pit prices are sometimes
> the same as night session prices) I do not trust it,
> and so rely on my downloaded data.
>
> Adam
>
>
>
> ----- Original Message -----
> From: <support@xxxxxxxxx>
> To: <vonhef@xxxxxxxxxxxx>
> Sent: Tuesday, August 08, 2000 9:42 PM
> Subject: RE: Request for Customer Support - Form [SUP2000080500000008]
>
>
> > To enable us to provide more efficient support, use the "Reply"
> feature in
> your email program when responding to this email. Please send unrelated
> issues in a new email.
> >
> > Your email was responded to by:
> > George
> > Equis Customer Support
> > http://www.equis.com
> >
> >
> > George's response is below the following line.
> >
> -----------------------------------------------------------------------
> >
> > Make sure you have the option to use the Templates periodicity
> enabled.
> > You enable this setting as follows:
> >
> > Start MetaStock.
> >
> > Click File|Open.
> >
> > Click Options|Open with Template.
> >
> > Place a check mark in the Use Template's Periodicity checkbox.
> >
> > Double-click the Template to select it.
> >
> > Open your chart with this template and the Template will force the
> chart
> > to display the periodicity you originally saved into the Template.
> >
> >
> >
> >
> > Sender : vonhef@xxxxxxxxxxxx
> > Tracking Number : SUP200008050000000834284
> > Pool : Support - General
> > Sent to : support@xxxxxxxxx
> > Date : 8/4/00 7:16 PM
> > ---
> >
> > Below is the result of your feedback form. It was submitted by
> > (vonhef@xxxxxxxxxxxx) on Friday, August 4, 2000 at 21:19:16
> >
> ------------------------------------------------------------------------
> > ---
> >
> > Program_Name: MetaStock EOD
> >
> > Version: 7.02
> >
> > Data_Vendor: Reuters
> >
> > First_name: Adam
> >
> > Last_name: Hefner
> >
> > Comments: I had submitted back in Feburary or March of this year that
> > version 7.01 had a "bug" that would not allow templates to be saved
> with
> > anyting but daily bar charts (no weekly, monthly, etc...).
> > The reply said that this error would be corrected in version 7.02.
> > Well I still have this "bug" with my 7.02.
> >
> > Adam Hefner
> >
> >
> ------------------------------------------------------------------------
> > ---
> >
> > REMOTE_HOST: 206.30.100.91
> > HTTP_USER_AGENT: Mozilla/4.0 (compatible; MSIE 5.5; Windows 98)
> > "MetaStock, Equis, OptionScope, and QuoteCenter are registered
> trademarks
> of Equis International. Achelis Binary Wave, The DownLoader, Expert
> Advisor, The Explorer, Visual Control, and Smart Charts are trademarks
> of
> Equis International."
> >
> >
> >
> "MetaStock, Equis, OptionScope, and QuoteCenter are registered trademarks
of Equis International. Achelis Binary Wave, The DownLoader, Expert
Advisor, The Explorer, Visual Control, and Smart Charts are trademarks of
Equis International."
>
>
>
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