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And I am likewise pleased to know that, in reality, I wasn't the idiot
either. Thanks for that confirmation! When used properly, this internet
thing can be a great equalizer, giving the bad guys few places to hide.
Kudos to Metastock, too, for hosting a forum like this, where customers can
get together and compare notes. I doubt if many organizations are brave
enough to provide a space where customers can air their difficulties, if
necessary.
-----Original Message-----
From: Guy Tann <grt@xxxxxxxxxxxx>
To: metastock@xxxxxxxxxxxxx <metastock@xxxxxxxxxxxxx>
Date: Monday, August 21, 2000 12:09 AM
Subject: RE: New Prophet user needs help
>Boy, am I glad to hear that it wasn't me. I couldn't get it to work
either.
>Brenda was totally worthless and I dealt with their president as well. I
>tried it once and cancelled at the end of 30 days. During that 30 day
>period, I found that their S&P Continuous contract was wrong, and worked
>with Tim to get it fixed. I found they were clueless when it came to
>futures. I kept in contact with them for a period of time and then tried
it
>again. I even went and paid for an extra month since I couldn't figure out
>how they could be so fouled up.
>
>In my case, if I tried downloading daily, it wouldn't work. If I skipped a
>day or two and then ran the download, it usually worked. They were never
>able to figure out what was happening. When I asked Equis about it, their
>response was that Dial Data knew what the problem was. Unfortunately I
>wasn't using Dial Data (to my knowledge). They never got it to work at
all.
>
>I waited for QP2 to add futures and went to a manual input mode for a while
>when CServe dropped their service.
>
>My brother switched to Reuters only after they went through their bad
>service period (which we managed to miss). I followed since I got tired of
>waiting for QP to add futures. So far, we've only had one problem with
>them. Next stop will be QP as I've been impressed with all of the positive
>comments about them. Also CSI has received excellent reviews as well.
>
>Guy
>
>Never be afraid to try something new. Remember, amateurs built the ark,
>professionals built the Titanic.
>
>-----Original Message-----
>From: owner-metastock@xxxxxxxxxxxxx
[mailto:owner-metastock@xxxxxxxxxxxxx]On
>Behalf Of Michael Spencer
>Sent: Sunday, August 20, 2000 6:39 PM
>To: metastock@xxxxxxxxxxxxx
>Subject: Re: New Prophet user needs help
>
>I was initially attracted to Prophet because they offer historical equities
>options data, which I was trying to research. They even tacked on a second
>free month to the trial, but nothing about their service worked for me. I
>really don't understand how a company that does nothing right manages to
>stay in business. Guess somebody musta found something they like.
>
>If you find a good source of options data, please let me know.
>
>-----Original Message-----
>From: Mullin285@xxxxxxx <Mullin285@xxxxxxx>
>To: metastock@xxxxxxxxxxxxx <metastock@xxxxxxxxxxxxx>
>Date: Sunday, August 20, 2000 4:40 PM
>Subject: Re: New Prophet user needs help
>
>
>>Mike
>>Thanks for the heads up on Prophet. I guess we'll see what happens
tomorrow
>>[Monday] The 1st 30 days are free so at least I'm not a paying customer,
>yet.
>>I looked at qp2 thanks for the suggestion. I have been hoping to find
>futures
>>and futures option data. Unfortunately qp2 does not have futures option
>data.
>>I had no idea it was going to be difficult to get started at charting!
>>Thanks for the response.
>>Chris
>>
>>In a message dated 8/20/00 3:10:24 PM Eastern Daylight Time,
>>mpspencer@xxxxxxxxxxxxxx writes:
>>
>><< About a year ago I also tried Prophet for use with Metastock.
>Everything
>> about the service absolutely sucked - and that's being charitablean --
>> downloads took forever, never completed without error, and their attitude
>> (particularly form a sales/support person named Brenda) was that I must
be
>> doing it wrong. Additionally, I tried their option quotes, and the
prices
>> were off by a factor of 10X or 100X; again they tried to blame me, or
>> Metastock, and the problem was escalated to the president of the
>> organization, but never resolved. Presumably, a year downstream, they
>> should have cleaned things up. But, if any of this sounds familiar,
>you're
>> obviously running into the same problem. My suggestion is to cut your
>> losses.
>>
>> I switched to QuotesPlus (www.qp2.com), and have been delighted ever
>since.
>> Two minute downloads without incident. Outstanding customer support.
>Never
>> looked back. Hope this helped.
>>
>> Mike Spencer >>
>
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