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<DIV><FONT size=2>You guys @ Equis are under-estimating the quality of your own
products and that of your programmers</FONT></DIV>
<DIV><FONT size=2>and their programming skills + levels.</FONT></DIV>
<DIV><FONT size=2>You guys are also under-estimating the quality of the
different OS versions that </FONT><FONT size=2>are being used, eg</FONT></DIV>
<DIV><FONT size=2>stand-alone or </FONT><FONT size=2>in combination with your
Equis products.</DIV></FONT>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>From only servicing + supporting some 10,000+ PC's, can easely
come to this "OS stand-alone or in</FONT></DIV>
<DIV><FONT size=2>combination with..."-conclusion, eg </FONT><FONT size=2>from
also having installed your various Equis products on the</FONT></DIV>
<DIV><FONT size=2>various OS's in our </FONT><FONT size=2>company's internal
program demonstrations ( to only show off to collegue's your</FONT></DIV>
<DIV><FONT size=2>program as </FONT><FONT size=2>a demo of what it is all
capable of ) and from my own testing purposes.</DIV></FONT>
<DIV><FONT size=2>The best way to test this latter, is to install your
products on clean OS's, eg prior to any other 3td party</FONT></DIV>
<DIV><FONT size=2>software </FONT><FONT size=2>installs, and after that
particular OS is fully set-up, configured right and set right.</FONT><FONT
size=2></DIV></FONT>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>Then, following the above, a few more easely further
drawn conclusions can be made:</FONT></DIV>
<DIV><FONT
size=2>---------------------------------------------------------------------------------------------------------------------------</FONT></DIV>
<DIV><FONT size=2>- Users can blame themselves for buying and installing
unproper PC's and other 3td party accessories, software</FONT></DIV>
<DIV><FONT size=2> + </FONT><FONT size=2>hardware
products.</DIV></FONT>
<DIV><FONT size=2>- </FONT><FONT size=2>Users can also blame themselves for not
providing their PC's the environments </FONT><FONT size=2>in which the quality
products</DIV></FONT>
<DIV><FONT size=2> can live an uninterupted production life, eg
in the lack of having proper installations, configurations,
settings,</FONT></DIV>
<DIV><FONT size=2> </FONT><FONT size=2>software +
hardware.</DIV></FONT>
<DIV><FONT size=2>- Users can further blame themselves
for </FONT><FONT size=2>their lack and/or continiously lack in not
providing their PC's </FONT><FONT size=2>the</FONT></DIV>
<DIV><FONT size=2> always </FONT><FONT size=2>required software
+ hardware maintanance, badly required for having decent productivity
environments.</DIV></FONT>
<DIV><FONT size=2>- Users can also further blame themselves for being computing
illiturates, eg blindly installing whatever </FONT><FONT size=2>3d
party</FONT></DIV>
<DIV><FONT size=2> softwares + hardwares they can get their hands on,
and/or for making unqualified configurations+setting changes.</FONT></DIV>
<DIV><FONT size=2>- Equis and other software and hardware Co.'s can blame
theirselves for not providing full Knowledge Base (Archive in)</DIV></FONT>
<DIV><FONT size=2> Support, </FONT><FONT size=2>eg free scrollable
tech articles, solutions, patches and other downloads commonly available on
the Internet,</FONT></DIV>
<DIV><FONT size=2> as can be </FONT><FONT size=2>seen + is done
by many other <very succesfull> Co.'s (eg MS,HP,IBM,FIC,Intel,Award,
just to name a few).</FONT></DIV>
<DIV><FONT size=2>- Equis and other software and hardware Co.'s can also blame
theirselves for not providing their users with free</FONT></DIV>
<DIV><FONT size=2> accessable educational </FONT><FONT
size=2>articles on PC+their program combined use, eg </FONT><FONT
size=2>still lacking in the above Knowledge Base.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT size=2>From and for the above, there are no excuses to be made
or accepted.</DIV></FONT>
<DIV><FONT size=2>Like known from the 0=OFF and 1=ON switch
positions, you either do provide or don't provide..., eg </FONT><FONT
size=2>point out to users</FONT></DIV>
<DIV><FONT size=2>what should and can be done and what should and
cannot.</FONT></DIV>
<DIV><FONT size=2> </DIV></FONT>
<DIV><FONT size=2>Besides then easely providing the solving answers of any
issues raised, this "public relation"-work will also be of</FONT></DIV>
<DIV><FONT size=2>a shocking possitively-thus-</FONT><FONT size=2>succesfull
benificiary impuls to a Co.'s sales-figures.</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>Like the Bartjens' Law states: 1 + 1 = 2</FONT></DIV>
<DIV><FONT size=2>(no other option : "nothing else : nothing more or
nothing less").</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>A big thumb up for your input+that of your Support+Sales
Dep.'s is in its place, though.</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>cc - <A
href="mailto:suggestions@xxxxxxxxx";>suggestions@xxxxxxxxx</A> {for
providing the above Knowledge Base}</FONT></DIV>
<DIV> </DIV>
<DIV>Regards,<BR>Ton Maas<BR><A
href="mailto:ms-irb@xxxxxxxxxxxxxxxx";>ms-irb@xxxxxxxxxxxxxxxx</A><BR>Dismiss the
".nospam" bit (including the dot) when replying.<BR>Homepage <A
href="http://home.planet.nl/~anthmaas";>http://home.planet.nl/~anthmaas</DIV></A>
<DIV> </DIV>
<DIV> </DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
PD Manager </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=metastock@xxxxxxxxxxxxx
href="mailto:'metastock@xxxxxxxxxxxxx'">'metastock@xxxxxxxxxxxxx'</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> donderdag 24 augustus 2000
20:22</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: To PD Manager - Data Feed
Question</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=533461918-24082000>Gerard:</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=533461918-24082000></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=533461918-24082000>We
have found that in some cases, virtually any Windows-based program will
exhibit problems with specific versions of Windows. Although they may
look similar (almost identical) on the screen, there are numerous cases where
the low-level programming issues between Windows versions are vastly
different. There are also cases where problems or quirks in the Windows
system itself will only show up in specific versions of MetaStock. When
you couple this with the numerous problems caused by quirks in various video
or printer drivers, it is no surprise that only specific combinations of
MetaStock and Windows can show problems.</SPAN></FONT></DIV>
<P><FONT face=Arial size=2>Ken Hunt</FONT> <BR><FONT face=Arial
size=2>Programming Manager</FONT> <BR><FONT face=Arial size=2>Equis
International</FONT> </P>
<BLOCKQUOTE style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Gerard Heuby
[mailto:mail@xxxxxxxxx]<BR><B>Sent:</B> Thursday, August 24, 2000 3:39
AM<BR><B>To:</B> metastock@xxxxxxxxxxxxx<BR><B>Subject:</B> Re: To PD
Manager - Data Feed Question<BR><BR></DIV></FONT>
<DIV><FONT face=Arial size=2>Ken,</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Don't know if other people in this list can
confirm but :</FONT></DIV>
<DIV><FONT face=Arial size=2>I have moved from MS Pro 7.0 on NT4 to MS Pro
7.02 on W98SE to use dual monitoring and I have more problems now although I
have installed it as new on a new clear system.</FONT></DIV>
<DIV><FONT face=Arial size=2>My 7.0 was working quite well (out of some
problems I did report in this list).</FONT></DIV>
<DIV><FONT face=Arial size=2>I will not report all the problems I have now
with 7.02 , some are not important and I can deal with.</FONT></DIV>
<DIV><FONT face=Arial size=2>Others are painfull and I even had to
re-install the whole thing.</FONT></DIV>
<DIV><FONT face=Arial size=2>Out of this, my opinion is using
MS </FONT><FONT face=Arial size=2>with W98 is the main problem ( I do
hope 7.02 is not worse than 7.0 ).</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>(I will move to W2000 in the near future but I
must deal with W98 for a while)</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Can you confirm whether operating system choice
can affect MS use ?</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Gerard</FONT></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
PD Manager </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=metastock@xxxxxxxxxxxxx
href="mailto:'metastock@xxxxxxxxxxxxx'">'metastock@xxxxxxxxxxxxx'</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, August 23, 2000 2:49
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: To PD Manager - Data
Feed Question</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=207354118-23082000>Testing was implied as being part of the
debugging process. The omission was in my email and not in our
process, although many would like to debate me on that I'm
sure.</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=207354118-23082000></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=207354118-23082000>Your not so subtle "shot" at us for recent
quality problems has been received, understood and well
deserved. We are trying to improve.</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=207354118-23082000></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=207354118-23082000>Thanks,</SPAN></FONT></DIV>
<P><FONT face=Arial size=2>Ken Hunt</FONT> <BR><FONT face=Arial
size=2>Programming Manager</FONT> <BR><FONT face=Arial size=2>Equis
International</FONT> </P></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>
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