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<DIV><FONT color=#0000ff face=Arial size=2><SPAN class=546180415-25082000>I have
stated before that we do not consider our users computer or programming
experts. Even with that, it is extremely difficult to make software useful
to a user base where their technical abilities have such a wide
range.</SPAN></FONT></DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=546180415-25082000></SPAN></FONT> </DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN class=546180415-25082000>We
literally get hundreds of suggestions every year from a set of users who
want to make the software "easier to use". We get just as many suggestions
from a user base who want it to be "more powerful and flexible". The
demands of these two groups are entirely different. The trick is to try
and produce a software package that can fill both needs. Obviously we
will never be able to provide the perfect software for the entire spectrum of
users, but we can try to produce software that the greatest number of users will
find useful in some way. This also means that it is next to impossible to
ultimately please everyone.</SPAN></FONT></DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=546180415-25082000></SPAN></FONT> </DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN class=546180415-25082000>We are
always trying to make our software easier to use. We are also constantly
trying to add features and capabilities that the "power user" demands. At
this point we are not willing to do one of these things at the expense of the
other.</SPAN></FONT></DIV>
<P><FONT face=Arial size=2>Ken Hunt</FONT> <BR><FONT face=Arial
size=2>Programming Manager</FONT> <BR><FONT face=Arial size=2>Equis
International</FONT> </P>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV align=left class=OutlookMessageHeader dir=ltr><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Gerard Heuby
[mailto:mail@xxxxxxxxx]<BR><B>Sent:</B> Friday, August 25, 2000 7:44
AM<BR><B>To:</B> metastock@xxxxxxxxxxxxx<BR><B>Subject:</B> Re: To PD Manager
- Data Feed Question<BR><BR></DIV></FONT>
<DIV><FONT face=Arial size=2>Ton,</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>I do not blame Equis guys, I agree they made a
nice software but right now this software can be used without problems only by
experts like you.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>My goal is not to become an expert in operating
systems nor softwares, I just want to forget technical stuff to focus on
markets.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>All people in this list have more knowledge in
Windows than the average Windows users.</FONT></DIV>
<DIV><FONT face=Arial size=2>I am really far from an expert but I have
installed several operating systems and a lot of softwares, sure I didn't make
all perfect but all my other softwares including real-time systems are working
nicely.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>I think next step for Equis<FONT face=Arial
size=2> would be to make MS usable by the average people.</FONT></FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Gerard</FONT></DIV>
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style="BORDER-LEFT: #000000 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px; PADDING-RIGHT: 0px">
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
A.J. Maas
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
href="mailto:metastock@xxxxxxxxxxxxx";
title=metastock@xxxxxxxxxxxxx>Metastock-List</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A
href="mailto:suggestions@xxxxxxxxx";
title=suggestions@xxxxxxxxx>suggestions@xxxxxxxxx</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, August 24, 2000 6:41
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: To PD Manager - Data Feed
Question</DIV>
<DIV><BR></DIV>
<DIV><FONT size=2>You guys @ Equis are under-estimating the quality of your
own products and that of your programmers</FONT></DIV>
<DIV><FONT size=2>and their programming skills + levels.</FONT></DIV>
<DIV><FONT size=2>You guys are also under-estimating the quality of the
different OS versions that </FONT><FONT size=2>are being used,
eg</FONT></DIV>
<DIV><FONT size=2>stand-alone or </FONT><FONT size=2>in combination with
your Equis products.</DIV></FONT>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>From only servicing + supporting some 10,000+ PC's, can
easely come to this "OS stand-alone or in</FONT></DIV>
<DIV><FONT size=2>combination with..."-conclusion, eg </FONT><FONT
size=2>from also having installed your various Equis products on
the</FONT></DIV>
<DIV><FONT size=2>various OS's in our </FONT><FONT size=2>company's internal
program demonstrations ( to only show off to collegue's your</FONT></DIV>
<DIV><FONT size=2>program as </FONT><FONT size=2>a demo of what it is all
capable of ) and from my own testing purposes.</DIV></FONT>
<DIV><FONT size=2>The best way to test this latter, is to install your
products on clean OS's, eg prior to any other 3td party</FONT></DIV>
<DIV><FONT size=2>software </FONT><FONT size=2>installs, and after that
particular OS is fully set-up, configured right and set right.</FONT><FONT
size=2></DIV></FONT>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>Then, following the above, a few more easely further
drawn conclusions can be made:</FONT></DIV>
<DIV><FONT
size=2>---------------------------------------------------------------------------------------------------------------------------</FONT></DIV>
<DIV><FONT size=2>- Users can blame themselves for buying and installing
unproper PC's and other 3td
party accessories, software</FONT></DIV>
<DIV><FONT size=2> + </FONT><FONT size=2>hardware
products.</DIV></FONT>
<DIV><FONT size=2>- </FONT><FONT size=2>Users can also blame themselves for
not providing their PC's the environments </FONT><FONT size=2>in which the
quality products</DIV></FONT>
<DIV><FONT size=2> can live an uninterupted production life,
eg in the lack of having proper installations, configurations,
settings,</FONT></DIV>
<DIV><FONT size=2> </FONT><FONT size=2>software +
hardware.</DIV></FONT>
<DIV><FONT size=2>- Users can further blame themselves
for </FONT><FONT size=2>their lack and/or continiously lack in not
providing their PC's </FONT><FONT size=2>the</FONT></DIV>
<DIV><FONT size=2> always </FONT><FONT size=2>required software
+ hardware maintanance, badly required for having decent
productivity environments.</DIV></FONT>
<DIV><FONT size=2>- Users can also further blame themselves for being
computing illiturates, eg blindly installing whatever </FONT><FONT
size=2>3d party</FONT></DIV>
<DIV><FONT size=2> softwares + hardwares they can get their hands on,
and/or for making unqualified configurations+setting changes.</FONT></DIV>
<DIV><FONT size=2>- Equis and other software and hardware Co.'s can
blame theirselves for not providing full Knowledge Base (Archive
in)</DIV></FONT>
<DIV><FONT size=2> Support, </FONT><FONT size=2>eg free
scrollable tech articles, solutions, patches and other downloads commonly
available on the Internet,</FONT></DIV>
<DIV><FONT size=2> as can be </FONT><FONT size=2>seen + is
done by many other <very succesfull> Co.'s (eg
MS,HP,IBM,FIC,Intel,Award, just to name a few).</FONT></DIV>
<DIV><FONT size=2>- Equis and other software and hardware Co.'s can also
blame theirselves for not providing their users with free</FONT></DIV>
<DIV><FONT size=2> accessable educational </FONT><FONT
size=2>articles on PC+their program combined use, eg </FONT><FONT
size=2>still lacking in the above Knowledge Base.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT size=2>From and for the above, there are no excuses to be
made or accepted.</DIV></FONT>
<DIV><FONT size=2>Like known from the 0=OFF and 1=ON switch
positions, you either do provide or don't provide..., eg </FONT><FONT
size=2>point out to users</FONT></DIV>
<DIV><FONT size=2>what should and can be done and what should and
cannot.</FONT></DIV>
<DIV><FONT size=2> </DIV></FONT>
<DIV><FONT size=2>Besides then easely providing the solving answers of any
issues raised, this "public relation"-work will also be of</FONT></DIV>
<DIV><FONT size=2>a shocking possitively-thus-</FONT><FONT size=2>succesfull
benificiary impuls to a Co.'s sales-figures.</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>Like the Bartjens' Law states: 1 + 1 =
2</FONT></DIV>
<DIV><FONT size=2>(no other option : "nothing else : nothing more
or nothing less").</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>A big thumb up for your input+that of your Support+Sales
Dep.'s is in its place, though.</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>cc - <A
href="mailto:suggestions@xxxxxxxxx";>suggestions@xxxxxxxxx</A>
{for providing the above Knowledge Base}</FONT></DIV>
<DIV> </DIV>
<DIV>Regards,<BR>Ton Maas<BR><A
href="mailto:ms-irb@xxxxxxxxxxxxxxxx";>ms-irb@xxxxxxxxxxxxxxxx</A><BR>Dismiss
the ".nospam" bit (including the dot) when replying.<BR>Homepage <A
href="http://home.planet.nl/~anthmaas";>http://home.planet.nl/~anthmaas</DIV></A>
<DIV> </DIV>
<DIV> </DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
PD Manager </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
href="mailto:'metastock@xxxxxxxxxxxxx'"
title=metastock@xxxxxxxxxxxxx>'metastock@xxxxxxxxxxxxx'</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> donderdag 24 augustus 2000
20:22</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: To PD Manager - Data
Feed Question</DIV>
<DIV><BR></DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=533461918-24082000>Gerard:</SPAN></FONT></DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=533461918-24082000></SPAN></FONT> </DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=533461918-24082000>We have found that in some cases, virtually any
Windows-based program will exhibit problems with specific versions of
Windows. Although they may look similar (almost identical) on the
screen, there are numerous cases where the low-level programming issues
between Windows versions are vastly different. There are also cases
where problems or quirks in the Windows system itself will only show up in
specific versions of MetaStock. When you couple this with the
numerous problems caused by quirks in various video or printer drivers, it
is no surprise that only specific combinations of MetaStock and Windows
can show problems.</SPAN></FONT></DIV>
<P><FONT face=Arial size=2>Ken Hunt</FONT> <BR><FONT face=Arial
size=2>Programming Manager</FONT> <BR><FONT face=Arial size=2>Equis
International</FONT> </P>
<BLOCKQUOTE style="MARGIN-RIGHT: 0px">
<DIV align=left class=OutlookMessageHeader dir=ltr><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Gerard Heuby
[mailto:mail@xxxxxxxxx]<BR><B>Sent:</B> Thursday, August 24, 2000 3:39
AM<BR><B>To:</B> metastock@xxxxxxxxxxxxx<BR><B>Subject:</B> Re: To PD
Manager - Data Feed Question<BR><BR></DIV></FONT>
<DIV><FONT face=Arial size=2>Ken,</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Don't know if other people in this list can
confirm but :</FONT></DIV>
<DIV><FONT face=Arial size=2>I have moved from MS Pro 7.0 on NT4 to MS
Pro 7.02 on W98SE to use dual monitoring and I have more problems now
although I have installed it as new on a new clear system.</FONT></DIV>
<DIV><FONT face=Arial size=2>My 7.0 was working quite well (out of some
problems I did report in this list).</FONT></DIV>
<DIV><FONT face=Arial size=2>I will not report all the problems I have
now with 7.02 , some are not important and I can deal with.</FONT></DIV>
<DIV><FONT face=Arial size=2>Others are painfull and I even had to
re-install the whole thing.</FONT></DIV>
<DIV><FONT face=Arial size=2>Out of this, my opinion is using
MS </FONT><FONT face=Arial size=2>with W98 is the main problem ( I
do hope 7.02 is not worse than 7.0 ).</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>(I will move to W2000 in the near future
but I must deal with W98 for a while)</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Can you confirm whether operating system
choice can affect MS use ?</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Gerard</FONT></DIV>
<BLOCKQUOTE
style="BORDER-LEFT: #000000 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px; PADDING-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
PD Manager </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
href="mailto:'metastock@xxxxxxxxxxxxx'"
title=metastock@xxxxxxxxxxxxx>'metastock@xxxxxxxxxxxxx'</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, August 23, 2000
2:49 PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: To PD Manager - Data
Feed Question</DIV>
<DIV><BR></DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=207354118-23082000>Testing was implied as being part of the
debugging process. The omission was in my email and not in our
process, although many would like to debate me on that I'm
sure.</SPAN></FONT></DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=207354118-23082000></SPAN></FONT> </DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=207354118-23082000>Your not so subtle "shot" at us for recent
quality problems has been received, understood and well
deserved. We are trying to improve.</SPAN></FONT></DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=207354118-23082000></SPAN></FONT> </DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=207354118-23082000>Thanks,</SPAN></FONT></DIV>
<P><FONT face=Arial size=2>Ken Hunt</FONT> <BR><FONT face=Arial
size=2>Programming Manager</FONT> <BR><FONT face=Arial size=2>Equis
International</FONT>
</P></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>
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