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For those that are interested ... This new Prophet user has thrown in the
towel and cancelled his subscription.
I believe that some people probably get started with Prophet without a hitch
and live happily ever after. That was not my case.
The real problem as I saw it was a total lack of response. In my case both my
phone call and email went unreturned.
I'm sure all vendors occasionally have problems getting someone connected.
You expect a vendor to respond quickly, efficiently and follow up. Unreturned
calls and emails only add more frustrations to the problem.
I must say that Steve Karnish was able to prompt Prophet to call me and
discuss the problem. Though the problem remained unresolved and there were no
follow up calls. I appreciate Steve's efforts on my behalf. Thanks Steve and
thanks to all who have responded with their experiences.
Chris
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