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Re: support



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I just got this email from TC2000.  They say "We are currently researching the
problem to resolve the date issue.".  In other words, they're just starting to
work on the Y2K issue.  LOL

Daniel.


TONE9739@xxxxxxx wrote:

> i don't intend to post 8K + stocksby hand
> i expect them to fix it
> like they didn't know y2k was coming - fire some proggrammers and the boss -
> but get it fixed
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From: Support2 <Support2@xxxxxxxxxx>
To: "'Daniel Martinez'" <DanM@xxxxxxxxxx>
Cc: Support2 <Support2@xxxxxxxxxx>
Subject: RE: TC2000 support
Date: Tue, 4 Jan 2000 15:40:56 -0500 
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Thank you for writing.  We regret any inconvenience this issue has caused.
We are currently researching the problem to resolve the date issue.  Thank
you for continued patience.


Jamie Monk
Tc2000.com
Technical Support

> ----------
> From: 	Daniel Martinez[SMTP:DanM@xxxxxxxxxx]
> Sent: 	Tuesday, January 04, 2000 2:47 PM
> To: 	metastock@xxxxxxxxxxxxx; TONE9739@xxxxxxx
> Cc: 	Support2@xxxxxxxxxx
> Subject: 	Re: TC2000 support
> 
> You did not specify whether you're using Win95 or Win98 or if you're using
> MS
> v6.52 EOD or v6.52 RT.  I am assuming you're using Win98 and MS v6.52 EOD.
> 
> It appears as though TC2000 is NOT exporting Y2K compliant data.  You can
> verify this by opening the MS Downloader and examining one of the tickers
> you
> exported.  Start Downloader, then File > Open, then go to the folder where
> your
> exported tickers are and open one.  Scroll through and see if the data has
> 4
> digit years.  If they don't, then you know TC2000 has a Y2K bug.  To
> leave, do
> NOT click Save.  Click on the upper inner 'X' for the ticker data window
> to
> "Close".  You might be able to change how TC2000 exports their data from a
> 2
> digit year format to a 4 digit year.
> 
> To ensure all of your programs display a 4 digit year by default, you
> might
> want to change how Win9x displays the year.  Go to Control Panel >
> Regional
> Settings > Date tab > Short Date > Short Date Style > change M/d/yy to
> M/d/yyyy
> .  Now all of your Win9x compliant programs will display a 4 digit year.
> MS is
> fully Win9x compliant and will also change.  You will notice this when you
> pass
> your mouse cursor over the latest price bar.  The yellow box which appears
> will
> have a 4 digit year displaying 1/3/2000 instead of 1/3/00.  Changing the
> Regional Settings Date only changes the way Win9x programs display the
> date.
> It does NOT change the actual data.
> 
> Daniel.
> 
> 
> TONE9739@xxxxxxx wrote:
> 
> > i know i am impatient but i want to get this date problem solved OR TO
> KNOW
> > SOMEONE IS LISTENING
> > IS ANYONE OUT THERE??
>