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Janene,
> If you are having trouble with our Virtual Profiler and the Metastock
> program use real Metastock files instead.
>
The main reason why I purchased your product was because of the Virtual
folders. I have not received any acknowledgment from Quotes-Plus that there is
a problem using Virtual with MetaStock v6.52. Perhaps no one upgraded MetaStock
EOD when the patches came out?
> The problem with the computer freezing could be related to having
> too many programs open on your computer as well. If the computer is
> 'freezing up' reboot. Usually that takes care of most of those types of
> computer problems. Closing a program and opening it again does not always
> help, rebooting is a better idea. That is a computer problem and is not a
> bug in our program.
>
I already performed a Safe Boot. Also, according to a Microsoft
representative's instructions, I used their MSCONFIG program to remove all TSR's
from memory. However, this did not fix the problem.
> From the data you have given me the problem started on the
> upgrade to the newest version of metastock (I.E. I don't
> believe I ever had this problem with MetaStock v6.5.).
> You can
> try to call metastock and relay the problem you are having
> and they may have an immediate fix as the problem appears to
> exist with the new version and a possible incompatibility
> with the virtual metastock that has been working fine in the
> previous version.
>
I uninstalled MetaStock (MS) v6.52 and reinstalled v6.5. I am not having any
problems with 6.5. This means Virtual is not compatible with 6.52. However,
6.52 works better in Win98 and also adds a new feature to the MS System Tester.
I called Equis about this problem and they claim MS is in working order.
Because Virtual is an add-on program, I can understand that the 6.52 patch would
cause problems. I hope that my calls and emails have alerted your company to
this problem and it will be fixed soon.
> Until we can obtain an upgrade from metastock and research
> this problem I don't have an immediate fix for you.
>
You do not have to contact Equis to obtain the patch. You may download it from:
http://www.equis.com/customer/support/files/updates.html#mseod
Please do so and begin writing the fix for Virtual.
I already downloaded the MemTurbo program ( www.memturbo.com/ ) kindly provided
by Liam mailto:kingsmill@xxxxxxxx and I will see how well that works. Thanks
for the link Liam.
Sincerely,
Daniel.
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