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Joel,
We all get upset when these @*&%%** computers don't seem to do right.
Personally, though, I have always gotten excellent response from MS support
and particularly Bill Forman has been helpful. I cannot remember an EMail
question that I forwarded in the AM and did not get a response by afternoon
or occasionally evening. The limit of my programming has been to try and
develop custom indicators, etc for MS. This has just given me a whiff of
how difficult and unpredictable real programming must be.
The update that you mention is actually dated 1/22/99 when you go on to the
download site.
-----Original Message-----
From: Joel Beck <beck@xxxxxxxxxxxxxx>
To: Equis Support <support@xxxxxxxxx>
Cc: suggestions@xxxxxxxxxxxxx <suggestions@xxxxxxxxxxxxx>; meta
<metastock-list@xxxxxxxxxxxxx>; bforman@xxxxxxxxxxxxx
<bforman@xxxxxxxxxxxxx>
Date: Wednesday, January 27, 1999 12:20 AM
Subject: I'm outraged
>
>I took the time to write to you folks to describe to you the problems that
>I'm experiencing with YOUR program. YOU couldn't even take the time to even
>READ my e-mail message. You call this tech support?
>
>Your response was obviously a "canned" reply. The update you mention that
>was posted on your "web site Today" states it is: (dated 11/12/98, 3.52Mb)
>Thanks for NOTHING. How about showing some kind of interest in improving
>your software and concern for your customers. Is this asking too much? I
>wouldn't think so.
>
>If you had taken the time to read what I wrote, you'd have seen that the
>problems occurred AFTER I applied the patch that you recommend in this
bogus
>response.
>
>Please take a moment to read what I had written initially.
>
>Take a gander at your MetaStock mailing list and you'll see that I'm not
the
>only person having problems with this "fix."
>
>Please forward this message to Bill Forman. I'd like to know what he thinks
>of this.
>
>
>-----Original Message-----
>From: Equis Support [mailto:support@xxxxxxxxx]
>Sent: Tuesday, January 26, 1999 7:07 PM
>To: 'Joel Beck'
>Subject: RE: Downloader/Telescan
>
>We just posted a new msw652.exe update file on our web site Today. Collect
>the new update file and install it to see if it helps.
>
>Equis Support
>http://www.equis.com/
>http://www.equis.com/customer/support/
>Please include previous email answers and questions in your response.
>
>Equis and MetaStock and MetaStock Professional are registered trademarks of
>Equis International. Achelis Binary Wave, The DownLoader, Expert Advisor,
>OptionScope, Quotecenter, and Smart Charts are trademarks of Equis
>International.
>
>
>-----Original Message-----
>From: Joel Beck [SMTP:beck@xxxxxxxxxxxxxx]
>Sent: Tuesday, January 26, 1999 8:15 PM
>To: Support
>Cc: suggestions@xxxxxxxxx
>Subject: Downloader/Telescan
>
>
>Doc,
>
>I haven't heard from you yet about the issues we discussed 2 weeks ago.
Have
>you found a fix for the Downloader/Telescan problems yet.
>
>To refresh your memory, I have to set my PC clock forward one day in order
>to collect today's quotes from Telescan. As I mentioned to you, the qc.exe
>file that you folks made available on your web site fixed this problem
>previously, however, after installing the 6.52 patch, the problem
>reappeared. Apparently the patch unraveled what the qc.exe patch fixed.
>
>As you can imagine, this problem is difficult when I want to schedule an
>automatic data retrieval. When this problem is in effect, The Downloader
>doesn't do a "batch" retrieval as it used to do when it worked correctly. I
>suppose that when the PC clock is advanced a day, The Downloader looks for
>the data in the "historical" database rather than the "current" data
>database, as you mentioned when we spoke. Now the downloads take MUCH
longer
>than if I did a nightly download as the program worked previously.
>
>Also, the Downloader has been changed in such a way that when I try to add
>new securities each month after you post the updated symbol file, instead
of
>ignoring the securities that I already have in my folders, the new
"feature"
>as you called it, prevents me from doing it in an efficient way. The
>Downloader brings up a dialog box warning me that I already have that
>particular security in that folder. As I have 2656 securities, that means
>that I have to dismiss the dialog box nearly that many times just to add
the
>new optional securities each month. Obviously I want to have the most
>current list of optional securities on my hard drive. This "feature" makes
>it impractical to do this. If only you could have The Downloader function
as
>it did before, I could add the new securities that you include in the
symbol
>update each month.
>
>One additional suggestion, when The Downloader is set to do a delayed
>retrieval, The Downloader prohibits Win95 and/or Win98 from allowing the
>hard drive to spin down (turn off). This built in feature that Microsoft
>included in these to operating systems goes a long way to extending the
life
>of ones hard drive when the computer is left on ALL the time to allow The
>Downloader to retrieve data each evening. Microsoft included System
>Agent/Task Scheduler to allow programs to be run at predetermined times.
>Would it be too difficult to allow The Downloader to make use of this
>program that Microsoft has built in to these operating systems and launch
>The Downloader and retrieve data at a scheduled time AND allow the hard
>drive to spin down thus adding many hours of life to my hard drive? I'm
sure
>that you can see the value in this if you've ever had a hard drive fail.
>
>Thanks for your consideration of these suggestions and prompt attention to
>The Downloader/Telescan problem.
>
>Joel
>
>Using MetaStock Pro
>
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