|
PureBytes Links
Trading Reference Links
|
Very well said Guy.
Thanks
John Manasco
Guy Gordon wrote:
>
> On Mon, 14 Jul 1997 08:08:56 -0600, Equis Support wrote:
>
> >As to posting "patches" ON THE WEB SITE. We do not do that because the
> >way MetaStock is compiled, it would be nearly impossible. Most of the
> >functionality is in the exe itself. If you have a problem, contact us
> >in support and if it turns out to be a "bug" that has been fixed, or a
> >"bug" at all, we will take care of you. We always have and we always
> >will.
>
> You are not listening to us!
>
> I don't *want* to have to find a bug before you will "take care of
> me". What if I don't notice the bug? Does that make it OK for it to
> be there?
>
> What if that bug costs me money, because I didn't notice it, and
> therefore you didn't "take care of me"?
>
> Why should every one of us users have to go through the frustration of
> identifying each of your bugs, and then contacting you at support,
> just to find out that you knew about it all along?
>
> Let me tell you where Equis is heading. Did you ever hear of
> WordPerfect Corp? They had the same policy on bug fixes. Do you know
> where they are now? Do you know how many of their original employees
> still have those jobs?
>
> You are N O T L I S T E N I N G to your CUSTOMERS!
>
> Why do I feel I have to yell to get your attention? Don't think its
> just me. Many others on this list have expressed the same
> frustration.
>
> Your customers want bug fixes on the web. Don't tell me its "nearly
> impossible". Microsoft does it. Netscape Does it. Symantec does it.
> Hell, even *I* do it. There is nothing impossible about posting a 3Mb
> MSWIN.EXE on the web in a ZIP file.
>
> Stop being negative and do something POSITIVE about it. Find a way to
> do it. If MetaStock really can't be updated on the web because of the
> way it is compiled, FIX IT SO IT CAN BE. If *you* don't know how,
> post this message in the hall, and maybe someone else at Equis will
> figure it out. Find out how other companies do it. Hire a consultant
> to do it. BUT DO IT.
>
> Why don't you post your data formats on your web page? Don't you
> understand that add-on products and utilities would make MetaStock
> MORE VALUABLE to your customers? It's the same problem: it wouldn't
> add directly to the Equis bottom line, and you just don't care about
> your customers.
|