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George,
I have experienced this same random problem on several occasions
myself. Since it does not occur consistently, it cannot easily be
called in to Equis support. I tried once, and was told that they
couldn't fix what I couldn't reproduce; to call back the next time it
happened. Unfortunately, they don't answer the phone at three in the
morning.
I think it lends support to those who argue for posting of the fixes on
the internet for download, rather than putting us through the
significant hassle of calling customer support. Equis's argument about
the "near impossibility" of posting such fixes due to the way the
program is compiled is not convincing in view of the fact that other
vendors of complex software (e.g. Microsoft, Nirvana, etc.) manage to
download their program upgrades just fine.
I hope Equis will reconsider their current intransigence to that type of
really useful customer support.
Leo Karl
>
> Crashes: The two crashes that I had resulted in a Win/95 error message
> that said that MS 6.0 had performed an illegal operation (or function).
> The first time it occurred, I had deleted the base chart and when I
> attempted to redisplay the base chart, it crashed. The second time it
> occurred, I had just finished an exploration and when I double-clicked
> on one of the securities in the report, it crashed. So far, it hasn't
> done it again.
>
> When I reenter MS 6.0 after it crashes, it asks me if I left improperly
> (something like that) and I click "Yes" and it goes ahead and loads, BUT
> when I place the pointer on one of the Tool Bar icons, I no longer get
> the little "reminder" next to the pointer that tells me what that icon
> does. That is how I knew that the program was not operating properly. If
> I exit MS and reboot, then everything works as expected.
>
> Thanks again for everyone's comments.
>
> George
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