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Malcolm,
We have never not admitted to a "bug" once we are able to verify it is a
"bug". However, if something occurs on a machine and is not able to be
duplicated on several other machines, it is not always a "bug". In
fact, it is usually not a "bug" but a configuration or setup problem on
that machine. In Windows, video is the number one culprit of problems.
Call Microsoft Tech Support and the first thing they will have you do is
restart in VGA mode. The problem doesn't occur and they will tell you
to use VGA or get a new driver.
Anyway, when you find what you think are "bugs" let us know. But, give
us details so we can attempt to duplicate them. If we can do so, or
have other customers reporting the same thing, we will and have admitted
them and fixed them when possible. You, being a programmer yourself,
know you can't fix what you can't find.
The love/hate comment actually came from your web site. By the way,
congratulations on your marriage.
Equis Support
> -----Original Message-----
> From: Mr. Malcolm Smith [SMTP:dragondrop@xxxxxxxxxxxxxxxxxxx]
> Sent: Thursday, July 03, 1997 8:14 AM
> To: MetastockList@xxxxxxxxx
> Cc: metastock-list@xxxxxxxxxxxxx
> Subject: RE: Equis noncooperation with data vendors
>
> In-Reply-To: <F0846CBACBE1D0119FE30000C0800BDBA78B@xxxxxxx>
>
> MetaStock,
>
> No worries. Will do. But the reason why I keep harping on about this
>
> episode is the fact that your company never admit to making any
> mistakes. Sure this wasn't a mistake as such, but it made a great
> illustration. :)
>
> I have had a lot of bugs before with MetaStock and each time I have
> reported it I get the same age-old reply that the fault is with
> everything else but *never* with Equis software. For example, the
> Downloader bug which I told you of in version 5.0 of MetaStock was
> utterly denied but was 'fixed' in version 5.11 of MetaStock.
>
> With this 5-2+1=2 situation your technical support initially told us
> that the fault lay with our computer hardware and it was nothing to do
>
> with MetaStock.
>
> My big complaint with Equis is their lack of humility. All I ask is
> that when bugs are found, as they will be, that they be acknowledged
> so
> that we, the customers, know about them and not waste hundreds of
> man/hours trying to work out what is going wrong. If I were to have
> conformation of the import bug in 5.0 then it would have saved me a
> lot
> of time and money.
>
> I am not asking for much; I am only asking for some form of reality in
>
> the statements received from Technical Support. I do not want to be
> told to reinstall my video driver, my operating system or, even, my
> BIOS because I have found a bug with MetaStock.
>
> I'll make a deal; you lot start acknowledging any bugs that appear
> (I'm
> a software writer; I'm guilty of making them too) and I'll stop
> posting
> about strange arithmetic parsing situations. Fair enough?
>
> Other than that I have few serious problems with MetaStock. One of
> the
> reasons why I shout so loudly is, like the man on terraces, he's the
> first to yell abuse at his favourite team when they concede another
> soft own-goal.
>
> I have a small list of things that could be improved with MetaStock
> and
> they are:
>
> - Better internal database system. The EMASTER and XMASTER
> stuff scares the pants off me.
> - Release the much promised API for developers.
> - Speed up the Downloader import.
> - Data management tools.
>
>
> But despite my yelling I am still a keen supporter of the program and
> I
> have lost count of the number of sales that I have generated for your
> company.
>
> Love-Hate? Perhaps so; but it's more fun than being a syncophantic
> supporter isn't it?
>
> Best wishes for the future,
> Malc
>
>
> Malcolm Smith, Dragon Drop Limited
> http://www3.mistral.co.uk/dragondrop/
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