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TC2000 Help Please



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As I have a subscription to TC2000, I thought I would attempt to 
upload data from that source. I have the Quotesplus/TC2000 Amifeed 
program installed. When I open that program, I can get to the 
selection of the files on "Get Tickets" portion, and select the file 
I desire. When "Get Quotes" is selected, nothing happens.
What step am I missing?
Thanks,
Frank